website slowing down after adding or removing modules

[vvaahhiidd]

Hello everyone

I'm using Prestashop 1.7.8.9 and after installing any modules with zip file when is see installation was successful, for some minutes my website goes to sleep, any request to anywhere is request time out. while the installation is successful. its not limited to specific module any module from any author is same. 

This also happens when a module is uninstalled. when the uninstallation is successful the same thing happens. I recently upgraded from 1.6.1.24 to 1.7.8.9

I want to know what php file or controller works in these times so I could follow them to see what's going on. any help?!

[AddWeb Solution]

21 hours ago, vvaahhiidd said:

Hello everyone

I'm using Prestashop 1.7.8.9 and after installing any modules with zip file when is see installation was successful, for some minutes my website goes to sleep, any request to anywhere is request time out. while the installation is successful. its not limited to specific module any module from any author is same. 

This also happens when a module is uninstalled. when the uninstallation is successful the same thing happens. I recently upgraded from 1.6.1.24 to 1.7.8.9

I want to know what php file or controller works in these times so I could follow them to see what's going on. any help?!

Hi,

• Use developer tools to check If there's any error that causing issue.
• Enable Debug mode to know the PHP errors or warnings.
• Kindly review the modules you've installed after the upgrade. It's possible that one of the installed modules is causing conflicts with your PrestaShop version or other modules, leading to the website downtime.

Thanks!

[vvaahhiidd]

On 7/26/2023 at 10:08 AM, AddWeb Solution said:

Hi,

• Use developer tools to check If there's any error that causing issue.
• Enable Debug mode to know the PHP errors or warnings.
• Kindly review the modules you've installed after the upgrade. It's possible that one of the installed modules is causing conflicts with your PrestaShop version or other modules, leading to the website downtime.

Thanks!

• when the website is going for request time out, in the developer mode the first request www.example.com is pending for response from server. i have checked with my service provider many times, most of the times they say there are queries which get all the resources and one time they said all the process on the server are sleep and no query is running while the website is request time out.
• how can i use debug mode when the response is request time out?!
• my modules are updated to the last version. and all are from sunnytoo or prestashop. would old module file in host be a problem?

[AddWeb Solution]

On 7/28/2023 at 1:46 PM, vvaahhiidd said:

would old module file in host be a problem?

Old and incompatible modules should be updated to their latest compatible versions with the prestashop version you use.