Contact Form doen't send email with Server Cache ON!

[crockbg]

Hi,

I have a problem with the standard Contact Form of Prestashop 1.7.8.8: If I enable the Server Cache, the module doesn't send any email and the page refresh without any error message. What I can check to solve this problem?

Here the server detail:

Server: Linux #62~20.04.1-Ubuntu SMP Tue Nov 22 21:24:20 UTC 2022 x86_64
Version softwarer: Apache
Versione MySQL: 8.0.28-0ubuntu0.20.04.3
Motore MySQL: InnoDB
Driver MySQL: DbPDO
Version PHP: 7.4.33
Memory Limit: 512M

Thank you for help

Luca

[skinnybloke]

I have the same issue. Did you ever solve it?

[Knowband Plugins]

Hi,

This happens when the cache blocks the form processing. Try this:

• Test without cache: Go to Advanced Parameters > Performance > set "Use cache" to No. Test the form.
• If it works: Switch cache mechanism to "Memcached" or "Redis" instead of FileSystem.
• Still issues, then check email logs in Advanced Parameters > E-mail and enable debug mode in defines.inc.php.

Regards.

[skinnybloke]

Turning Smarty Cache off and enabling Redis resolved the problem.

Will this have a detrimental effect on site performance? I also run the site through Cloudflare for caching.

[alex_developer]

5 hours ago, skinnybloke said:

Will this have a detrimental effect on site performance? I also run the site through Cloudflare for caching.

To prevent Cloudflare from caching requests to send emails from the contact form, you need to configure Page Rules in Cloudflare and specify Cache Level: Bypass for the request URL.

Then Cloudflare will not cache requests from the contact form.

 

[skinnybloke]

Cloudflare didn't seem to be causing a problem, but I have added the rule as advised.

Thank you for your help.