Start Customer Management Thread from Prestashop Admin

[epertinez]

I am trying to do something that I presumed easy but I found no way to do it and no one complaining on Google, so I guess I am forgetting something.

Let's me explain.

We've got this attack on our server with lots of funny accounts being created. It was annoying but did not seem a clear thread until we found out that our Wellcome emails were being market as spam by GMail. We installed Recaptcha and the problem has been solved.

Now I would like to go through all legitimate customers that logged in and did not buy, to see if any of them had this problem and want to resume the purchase.

Yet, it seems there is no way to open a ticket or a conversation from the seller side in Prestashop. Is it possible?

a) Customer Service page do not have any "New discussion" button to start a conversation.

b) On the Customer page there a list of MESSAGES and another list with LAST EMAILS but neither of them has a button to send a new message or create a new email.

c) Looking for addons there are hundreds that automate email with the customer, but I find none that simply let you start a conversation with her/him from within Prestashop admin page.

 

Is there any explanation for this? Am I loosing something? Is there a way to start a conversation instead of replaying to a message started by the customer? Any addon?

 

Please any tip or help will be highly appreciated.

 

Regards