error occur when get recommend add-on

[Kenneth Chan]

When I go to "Payment Method" of the admin panel. It show error when call recommend url. It is a 503 error in my server. but It seem not able to connect to add-on server of Prestshop.

the url will be called

/admin389jj7ozu/index.php/modules/addons/modules/recommended?tabClassName=AdminPayment&_token=xxx

if I see the log. It show

"Data from PrestaShop Addons is invalid, and cannot fallback on cache."

[Matt75]

Hi,

Can you provide additional information about your issue ?

• PrestaShop version (BO > Advanced Parameters > Information)
• PHP version (BO > Advanced Parameters > Information)
• MBO module version (BO > Modules > Module Manager > Search ps_mbo)
• Screenshot or video capture of the issue
• Additional errors logs in your FTP (PrestaShop directory > var/logs)

Thanks

[Kenneth Chan]

50 minutes ago, Matt75 said:

Hi,

Can you provide additional information about your issue ?

• PrestaShop version (BO > Advanced Parameters > Information)
• PHP version (BO > Advanced Parameters > Information)
• MBO module version (BO > Modules > Module Manager > Search ps_mbo)
• Screenshot or video capture of the issue
• Additional errors logs in your FTP (PrestaShop directory > var/logs)

Thanks

I found the problem should be in ps_mbo module.

PrestaShop verison 1.7.6.4

PHP version 7.0.33

MBO version  2.0.1

I seem the error will occur on SimpleCircuitBreaker when get the $response

    public function call(
        $service,
        array $serviceParameters = [],
        callable $fallback = null
    ) {
        $transaction = $this->initTransaction($service);
        try {
            if ($this->isOpened()) {
                if (!$this->canAccessService($transaction)) {
                    return $this->callFallback($fallback);
                }

                $this->moveStateTo(State::HALF_OPEN_STATE, $service);
            }
            $response = $this->request($service, $serviceParameters);
            $this->moveStateTo(State::CLOSED_STATE, $service);

            return $response;
        } catch (UnavailableServiceException $exception) {
            $transaction->incrementFailures();
            $this->storage->saveTransaction($service, $transaction);
            if (!$this->isAllowedToRetry($transaction)) {
                $this->moveStateTo(State::OPEN_STATE, $service);

                return $this->callFallback($fallback);
            }

            return $this->call($service, $serviceParameters, $fallback);
        }
    }

 

 

Edited June 13, 2020 by Kenneth Chan (see edit history)

[Matt75]

I need additional information to check if module need a patch or not.

• Screenshot or video capture of the issue
• Additional errors logs in your FTP (PrestaShop directory > var/logs)

Thanks

[Kenneth Chan]

27 minutes ago, Matt75 said:

I need additional information to check if module need a patch or not.

• Screenshot or video capture of the issue
• Additional errors logs in your FTP (PrestaShop directory > var/logs)

Thanks

After I go to this page. it will not write anything on var/logs/prod.log

I also try to reinstall prestashop with latest version. The error still occur.

Edited June 13, 2020 by Kenneth Chan (see edit history)

[Kenneth Chan]

1 hour ago, Matt75 said:

I need additional information to check if module need a patch or not.

• Screenshot or video capture of the issue
• Additional errors logs in your FTP (PrestaShop directory > var/logs)

Thanks

I finally found the reason.

ExternalContentProvider set the timeout is 0.6 second. but It is not enough. 

[Matt75]

Humm your network may seems too slow to connect on Addons Services. Where are located the web server ?

[Kenneth Chan]

4 minutes ago, Matt75 said:

Humm your network may seems too slow to connect on Addons Services. Where are located the web server ?

I am in Hong Kong. ip is 122.128.109.32

[Matt75]

I will notify our Admin system to investigate on network connectivity in this region, thanks