Server migration and new orders not visible

[jonamacg83]

Hi guys

Yesterday we had our hosting upgraded (by GoDaddy) and as part of this the IP address of our website and webshop changed. Everything appeared to go smoothly and the shop appears to function.

However, today, I have had email notifications of orders, but they do not appear on the dashboard. It is the first time this has happened. I assume this is something to do with the IP address change, but am not sure - can anyone shed any lioght on this please?

Prestashop version is 1.6.1.20

Thanks

Jonny

Edited May 25, 2020 by jonamacg83 (see edit history)

[jonamacg83]

Having played around with a lot of different things, this issue gets even stranger. It appears that what is actually happening is one particular PC (my main laptop) appears to not be refreshing either the shop or anything in the back office. If I view on another laptop, phone or tablet etc, everything seems to work fine. 

I have cleared the cache on the laptop and all the browsing data, logged out and back in, as well s restarting the unit, but it make no difference at all. Has anyone seen this before? As I say, on any other computer it works fine...

Thanks

Jonny

[jonamacg83]

10 minutes ago, ndiaga said:

Hi,

Did  you  select   the  right  option  when  clearing  the  cache  of  your   browser?   Website  like  images,  styles  etc?

Also  you  can  delete  the  PrestaShop   cache   as  well.

Hi - thanks for the response. In the browser (Chrome) I removed:

• Browsing History
• Cookies and other site data
• Cached images and files
• Site settings

Also cleared the Prestashop cache using the button at the top of the 'performance' tab in the back office.

Tried different browsers too (IE) and not different. Its almost like its looking at the old database pre migration, but I am pretty sure that is not the case.

Jonny

 

[Alice Wills]

Have you tried contacting with Godaddy? If the website is working on one computer and not on other then it is issue with particular device of internet connection. Are you using any cache service on your website such as cloudflare?

[jonamacg83]

Hi guys

Turns out there was a hostfile on the PC, which pointed to the old IP address. Took 3 attempts on chat to help but the 3rd guy identified the problem straight away and I resolved within a couple of minutes.

Thanks for the help on here

Jonny