No longer receiving emails when orders are received

[RobinRuthCanada]

I used to get a confirmation email everytime an order was placed, I no longer get any confirmation once an order is placed neither do my customers.

How can I fix this?

[RobinRuthCanada]

Turns out it was A2Hosting that had blocked it for some odd reason.

Had to contact them to enable it!

[biowebshop]

Excuse me for being an idiot, I am having the same issue except I can't even get my email settings initially configured.  Where do I check the ps_mailalert setting?  My server does not send out email at all from Contact Form or Newsletter subscription, but when I send out test email from Advanced -> Email section it works.  Do you know how I can troubleshoot this?  

 

thanks 

[Miguel86]

13 hours ago, biowebshop said:

Excuse me for being an idiot, I am having the same issue except I can't even get my email settings initially configured.  Where do I check the ps_mailalert setting?  My server does not send out email at all from Contact Form or Newsletter subscription, but when I send out test email from Advanced -> Email section it works.  Do you know how I can troubleshoot this?  

 

thanks 

To receive an email when an order is placed you need to use a module called MailAlerts.  Backoffice => Modules => Mail alerts.
It's strange that you receive the test email and not the others. Try to reset your password of the front office or create a new account to check if you receive this emails.

Best regards

 

[biowebshop]

Hi I got the mail server settings to work by removing my theme and restoring the Classic theme. So basically when I install the theme mail does not work so I really need to know why this would happen and where it can be fixed.  Obviously my theme must be creating some kind of permission error or overwriting a procedure somewhere.  I asked the Theme developer the same question and I do have a support request in to them but if anyone knows on here where I can look and can help me out that would be great.

Cheers.

[Miguel86]

Check if you have a /override/classes/Mail.php or if in /override/clasees you have. a .php file that his class extends MailCore

If yes you need to check what is doing there. If you have a testing environment you could check to enable debug and check if prestashop throws any error when trying to send the email.