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RoadToSuccess

RoadToSuccess

Our store has been running with Prestashop forever.  Recently we installed latest version to upgrade from 1.6.  Yesterday I purchased on same Prestashop account I have for years and a few days ago a theme.  The download will not be released until ID is provided. This is early morning hours Thursday 3/12. I provided my ID front and back drivers license immediately. I paid via my PayPal account, the same account linked. I use PayPal to login to my Prestashop addons.

I contacted via the online chat several times. They say billing has.  They cannot provide timeframe or anything but "invite me to wait".  I also sent a screenshot of my PP account showing funds released for theme. I get no email confirmation, no anything.  I set yesterday aside to work on this and the entire day gone, now we are into another day and nothing.

Transaction amount $62.99

Does anyone have direction for me?  Maybe the phone number to billing?

RoadToSuccess

RoadToSuccess

Our store has been running with Prestashop forever.  Recently we installed latest version to upgrade from 1.6.  Yesterday I purchased on same Prestashop account I have for years and a few days ago a theme.  The download will not be released until ID is provided. This is early morning hours Thursday 3/12. I provided my ID front and back drivers license immediately. I paid via my PayPal account, the same account linked. I use PayPal to login to my Prestashop addons.

I contacted via the online chat several times. They say billing has.  They cannot provide timeframe or anything but "invite me to wait".  I also sent a screenshot of my PP account showing funds released for theme. I get no email confirmation, no anything.  I set yesterday aside to work on this and the entire day gone, now we are into another day and nothing.

Does anyone have direction for me?  Maybe the phone number to billing?

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