Can't configure Stripe Module

[1099938_1508432193]

I'm running 1.7.6.4 and I'm a Stripe user and I'm trying to configure the Stripe Module. I installed and when I went to configure I get a blank screen with the error Keys are empty. I have the 2.0.8 official free strip manual and I have used stripe before in Abantecart.  I reset, uninstalled, installed manually, etc...  Not sure what else to try.  Keys are empty if they are referring to Stripe keys since I can't input them. Picture below kind of says it all.  Anyone see this issue before? 

 

 

[1099938_1508432193]

So if anyone else experiences this issue and you are using Brave as a browser that is the issue. Other browsers work fine.

[El Patron]

I did some prompting on this...the issue is not only ps8 but also we see similar reports in 1.7.

The following method solved for some and seems reasonable.

1️⃣ In phpMyAdmin (or your DB manager), open your shop database.
2️⃣ Locate the table ps_configuration (prefix may differ).
3️⃣ Search for entries containing the word stripe — you’ll see several rows such as:
 • STRIPE_LIVE_WEBHOOK_ID
 • STRIPE_TEST_WEBHOOK_ID
 • STRIPE_LIVE_WEBHOOK_SECRET
 • STRIPE_TEST_WEBHOOK_SECRET
4️⃣ Backup those rows (export or screenshot).
5️⃣ Delete only the webhook-related rows (do not touch your API keys or other settings).
6️⃣ Return to your PrestaShop back-office → Modules › Stripe Official → click Save.
 The module will detect the missing webhook data, automatically register a new webhook on your Stripe account, and re-store the correct values in the database.
7️⃣ Confirm the new endpoint appears in your Stripe Dashboard › Developers › Webhooks and matches your domain.

This simple reset fixes the “Keys are empty / webhook configuration not found” loop for most users in PS 8 and 9. It’s effectively a clean re-sync between Stripe and your module—no need to reinstall or re-enter keys.

[davish1]

On 10/26/2025 at 3:17 PM, El Patron said:

I did some prompting on this...the issue is not only ps8 but also we see similar reports in 1.7.

The following method solved for some and seems reasonable.

1️⃣ In phpMyAdmin (or your DB manager), open your shop database.
2️⃣ Locate the table ps_configuration (prefix may differ).
3️⃣ Search for entries containing the word stripe — you’ll see several rows such as:
 • STRIPE_LIVE_WEBHOOK_ID
 • STRIPE_TEST_WEBHOOK_ID
 • STRIPE_LIVE_WEBHOOK_SECRET
 • STRIPE_TEST_WEBHOOK_SECRET
4️⃣ Backup those rows (export or screenshot).
5️⃣ Delete only the webhook-related rows (do not touch your API keys or other settings).
6️⃣ Return to your PrestaShop back-office → Modules › Stripe Official → click Save.
 The module will detect the missing webhook data, automatically register a new webhook on your Stripe account, and re-store the correct values in the database.
7️⃣ Confirm the new endpoint appears in your Stripe Dashboard › Developers › Webhooks and matches your domain.

This simple reset fixes the “Keys are empty / webhook configuration not found” loop for most users in PS 8 and 9. It’s effectively a clean re-sync between Stripe and your module—no need to reinstall or re-enter keys.

are you sure the rows are under ps_configuration ?

 

I cant find them, i hace the module working fine in another domain and cant find neither any table with "stripe...."

[El Patron]

26 minutes ago, davish1 said:

are you sure the rows are under ps_configuration ?

 

I cant find them, i hace the module working fine in another domain and cant find neither any table with "stripe...."

maybe they are not  under configuration, and of course this could have changed depending on stripe version, ps version etc.....you can search via phpmyadmin...but maybe it's not even creating the db fields.