Tomorrows System Posted February 10, 2020 Share Posted February 10, 2020 (edited) Dear All As mentioned in topic My Prestahop have a big trouble with PayPal payments. The issues are related with antivirus software and their online banking protection called also "safe web browsers". I have already tested it with 4 the most common antivirus developers (ESET, Norton, Kaspersky, McAfee) Whenever someone tries to make a payment on our website (www.optlasers.com) and uses a regular browser, at the payment stage when he chooses to use the payment via PayPal - a secure module from the antivirus program opens. The entire session is transferred to a secure browser provided by the developer of the anti-virus program, e.g. ESET, and then a payment error occurs. As I checked - at the moment of transferring data from a normal browser to the secure payment module - data with cookies is not loaded so that the secure browser cannot see what it is paying for. I also checked that if I start the entire purchase process in our store, using a secure anti-virus module from beginning till end, then there is no payment problem which confirms my theory of not loading cookies from a normal browser into a secure module. I also checked that if I start the entire purchase process in the store using a secure anti-virus module then there is no payment problem which confirms my theory of not loading cookies from a normal browser into a secure module. Later on the day I'll also attach a movie on YouTube with capture of my screen to shows you guys the issue I'm describing- I need to blur the data first If by any chance you guys could find a solution, I would be grateful, since 90 % of payments on our store has been done on PayPal so far... Edited February 10, 2020 by Tomorrows System o.b mistake (see edit history) Link to comment Share on other sites More sharing options...
Tomorrows System Posted February 10, 2020 Author Share Posted February 10, 2020 (edited) Edited 11.02.2020 - 16:54 Dear All here is the updated youtube video with problem described in previous post- please let me know if you suspect what cause that issue as I mentioned before. does anyone have any solution for that? Edited February 11, 2020 by Tomorrows System video movie didnt upload with all content (see edit history) Link to comment Share on other sites More sharing options...
Tomorrows System Posted February 11, 2020 Author Share Posted February 11, 2020 Bumping the topic up. Link to comment Share on other sites More sharing options...
Tomorrows System Posted February 12, 2020 Author Share Posted February 12, 2020 Anyone, please? Link to comment Share on other sites More sharing options...
Tomorrows System Posted February 18, 2020 Author Share Posted February 18, 2020 bumping topic up. Link to comment Share on other sites More sharing options...
Tomorrows System Posted February 20, 2020 Author Share Posted February 20, 2020 topic still not resolved... anyone got any idea? Link to comment Share on other sites More sharing options...
El Patron Posted February 20, 2020 Share Posted February 20, 2020 turn off antivirus, retest I've never seen that and I've been around the block a few times Link to comment Share on other sites More sharing options...
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