Fidel Zapata Posted January 22, 2020 Share Posted January 22, 2020 Hi, i have new error xD. When I give the button to add a new producer I get the error page "500 Internal Server Error". Any idea? Thanks for your support. Link to comment Share on other sites More sharing options...
MarlexLadag Posted January 22, 2020 Share Posted January 22, 2020 Can you please enable debug mode and what's written in the log? Link to comment Share on other sites More sharing options...
Fidel Zapata Posted January 22, 2020 Author Share Posted January 22, 2020 The debug mode show this. Link to comment Share on other sites More sharing options...
MarlexLadag Posted January 22, 2020 Share Posted January 22, 2020 Is this a fresh install prestashop? It's the problem with your product ID. Clear cache and check what will happen.. And also check the php logs. Link to comment Share on other sites More sharing options...
PCQUATRO Posted January 23, 2020 Share Posted January 23, 2020 11 hours ago, Fidel Zapata said: Hi, i have new error xD. When I give the button to add a new producer I get the error page "500 Internal Server Error". Any idea? What is the version of prestashop? PHP Version? Sql version? Best Regards Link to comment Share on other sites More sharing options...
Fidel Zapata Posted January 23, 2020 Author Share Posted January 23, 2020 9 hours ago, PCQUATRO said: What is the version of prestashop? PHP Version? Sql version? Best Regards Version Prestashop: 1.7.6.2 Version MySQL: 10.4.11-MariaDB Version PHP: 7.2.26 Link to comment Share on other sites More sharing options...
Fidel Zapata Posted January 23, 2020 Author Share Posted January 23, 2020 (edited) 17 hours ago, ML Software Services said: Is this a fresh install prestashop? It's the problem with your product ID. Clear cache and check what will happen.. And also check the php logs. But i dont have products in my shop. This problem occurs when I push the button to add product. Edited January 23, 2020 by Fidel Zapata I clear cache and error persist. (see edit history) Link to comment Share on other sites More sharing options...
PCQUATRO Posted January 23, 2020 Share Posted January 23, 2020 9 minutes ago, Fidel Zapata said: Version Prestashop: 1.7.6.2 Version MySQL: 10.4.11-MariaDB Version PHP: 7.2.26 That is strange! you have all the requirements met, do you have any extra modules? disable all extra modules and overrides, clear the cache, and try to create a product again. Have you enabled all the extentions needed in PHP? Extensions CURL. The Client URL extension is used to download remote resources like modules and localization packages. DOM. The DOM extension is needed to parse XML documents. PrestaShop uses it for various functionalities, like the Store Locator. It is also used by some modules, as well as the pear_xml_parse library. Fileinfo. The File information extension is used to find out the file type of uploaded files. GD. The GD extension is used to create thumbnails for the images that you upload. Intl. The Internationalization extension is used to display localized data, such as amounts in different currencies. Mbstring. The Multibyte string extension to perform string operations everywhere. Zip. The Zip extension is used to expand compressed files such as modules and localization packages. Something could have gone wrong with the installation! Best Regards Link to comment Share on other sites More sharing options...
Fidel Zapata Posted January 23, 2020 Author Share Posted January 23, 2020 (edited) 6 hours ago, PCQUATRO said: That is strange! you have all the requirements met, do you have any extra modules? disable all extra modules and overrides, clear the cache, and try to create a product again. Have you enabled all the extentions needed in PHP? Extensions CURL. The Client URL extension is used to download remote resources like modules and localization packages. DOM. The DOM extension is needed to parse XML documents. PrestaShop uses it for various functionalities, like the Store Locator. It is also used by some modules, as well as the pear_xml_parse library. Fileinfo. The File information extension is used to find out the file type of uploaded files. GD. The GD extension is used to create thumbnails for the images that you upload. Intl. The Internationalization extension is used to display localized data, such as amounts in different currencies. Mbstring. The Multibyte string extension to perform string operations everywhere. Zip. The Zip extension is used to expand compressed files such as modules and localization packages. Something could have gone wrong with the installation! Best Regards All is add and error persist. Edited January 23, 2020 by Fidel Zapata (see edit history) Link to comment Share on other sites More sharing options...
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