PERSONAL DATA PROTECTION POLICY - PRESTASHOP ACCOUNT
Including Cookie policy
Effective 04/25/2022
It is normal to place special emphasis on how your data is obtained, used and shared.
That is why this personal data protection policy (the “Policy”) has been created to help you understand the practices and conditions in which PrestaShop SA (a public limited company entered on the Paris company and trade register under no. 497 916 635, having its offices at 4, rue Jules Lefebvre, 75009, Paris, (“PrestaShop”) gathers, uses and stores your personal data (the “Data”).
Here you will find the various Data that we may collect and process or that you may transmit to us when you access the PrestaShop Account and the additional services (hereinafter the "Services").
Use of the PrestaShop Account and Services are subject to this Policy.
Given that laws and regulations on technology and Data protection are constantly evolving, this Policy is likely to be updated.
If any of the clauses in this Policy should be declared null and void or contrary to regulations, that clause will be deemed nugatory, but will not result in any other clauses in this Policy becoming null and void.
This Policy applies to Data collected through collection forms that allow :
- Allow you to create a PrestaShop Account;
- Allow you to download and use the PrestaShop Checkout service;
- Allow you to download and use the PrestaShop Metrics service;
- Allow you to download and use the PrestaShop Facebook service;
- Allow you to download and use the PrestaShop Marketing service;
- Allow you to download and use the PrestaShop Paylater service;
- Allow you to download and use RBM Modules
- Send you commercial prospecting.
It does not apply to information collected by any third party or through websites managed by the latter, including via applications and content (like advertisements) redirecting users to the Services.
Please read the Policy carefully to clearly understand our practices regarding the processing of your Data. Please be aware that you must agree to this Policy in order to view and/or use our Services.
If you do not agree, please do not use PrestaShop Account and Services.
You are responsible for ensuring any Data provided to PrestaShop is complete and up to date.
ARTICLE 1 - WHAT DATA IS COLLECTED BY PRESTASHOP ?
Depending on the nature and purpose of your interaction with PrestaShop, we may collect the Data listed below.
-
Data and legal bases justifying PrestaShop Account collected form
Type of Data |
---|
Contact data (email address) |
Connection data (IP ) |
Professional data (URL of the Merchant Site) |
Store merchant data (PrestaShop version of the store; Server version, PHP; Theme used (and its version); Modules used (and their versions), distinguishing between enabled and disabled modules; Shop languages (with main language) and currencies |
-
Data collected from the PrestaShop Checkout account creation form from the Back-Office
Type of Data |
Identity’s Data |
Merchant Website Data |
Connection Data |
Contact Data (e-mail) |
-
Data collected from the PrestaShop Metrics account creation form from the Back-Office
Type of Data |
Connection Data (PrestaShop Account Data ; Merchant ID and URL and email address of the merchant)) |
Transaction Data |
Google Analytics login Data (Id google analytics account; username google analytics; token authentication (access token/refresh token) ; id webproerty ; name webperty ; id profile (view) ; name profile (view); sessions by date ; session by channel ; sessions total, user by date ; user total) |
-
Data collected from the PrestaShop Facebook account creation form from the Back-Office
Type of Data |
Connection Data (Merchant Site URL, PS Account login details, Customer ID) |
Transaction Data (Data relating to transactions carried out by the Merchant's customers) |
External identification Data (Merchant association ID between Prestashop and Facebook), Business Manager ID, Catalog ID, Page IDs, Pixel ID, Ad account ID, Profile IDs, Instagram profile ID) |
-
Data collected from the PrestaShop Marketing account creation form from the Back-Office
Type of Data |
Connection Data (Merchant Site URL, PS Account login details, Customer ID) |
Transaction Data (Data relating to transactions carried out by the Merchant's customers) |
Google Account Data (ID Google Merchant Center, ID Google ads; token authentication (access token/refresh token) |
-
Data collected from the PrestaShop Paylater account creation form from the Back-Office
Type of Data |
Connection Data (PrestaShop Account Data ; Merchant ID and URL and email address of the merchant)) |
-
Data collected from the RBM Modules
Type of Data |
Connection Data (Merchant Site URL, PS Account login details, Customer ID) |
Identification Data (name, surname, email address) |
Transaction Data |
ARTICLE 2 - HOW IS MY DATA COLLECTED?
Data may be collected in different ways on the Services.
It may be collected directly when you provide it to us through the user account creation forms.
PrestaShop also collects indirectly your Data by means of cookies/trackers.
We invite you to read our Cookie Policy below, intended to help you better understand these technologies and the use we make of them on our Site and within the framework of our services, applications and tools.
We collect and use your Data :
- To present our Services and their contents to you,
- To provide PrestaShop services (creation of a PrestaShop Account, access to the PrestaShop Metrics Free and Paid Services, PrestaShop Checkout, PrestaShop Facebook, PrestaShop Marketing and RBM Modules);
- To provide support ;
- To allow us to contact you and/or to be contacted by our partners.
ARTICLE 3 - WHY IS YOUR DATA COLLECTED?
The process of your Data by PrestaShop may be necessary for the following reasons:
- to permit Prestashop to respect our contractual commitments ;
- to comply with the laws and regulations in force ;
- for PrestaShop's legitimate interest (develop its activity or improve its products and services)
Furthermore, some of your personal Data can only be collected when you consent to their processing.
-
Purposes and legal basis justifying the collection of Data for the creation and use of the PrestaShop Account
Type of Data |
Purposes |
Legal bases |
Contact Data (email address) |
Your email address may be collected and used to enable us to manage the contractual relationship. |
Contractual commitment (T&Cs) |
This Data may also be used for marketing purposes to offer you similar PrestaShop products or services, if you have not objected. |
Legitimate interest |
|
Connection Data (IP ) |
Management of the contractual relationship |
Contractual commitment (T&Cs) |
Professional Data (URL of the Merchant Site) |
The collection of this Data is necessary to link your PrestaShop Account to your Merchant Site. |
Contractual commitment (T&Cs) |
Store merchant Data |
Knowledge of the user and improvement of the PrestaShop Solution |
Consent |
-
Purposes and legal basis justifying the collection of Data for the creation and use of PrestaShop Checkout service
Type of Data |
Purposes |
Legal bases |
Identity’s Data |
Management of the contractual relationship and management of invoicing |
Contractual commitment (T&Cs) |
Your Data is transferred to our partner Paypal, with whom you must create an account and accept the TOS in order to use the PrestaShop Checkout service. |
Contractual commitment (T&Cs) |
|
Merchant Website Data |
Necessary Data to allow the installation of the Connector on the Merchant's Site. |
Contractual commitment (T&Cs) |
Connection Data |
Necessary Data to allow the installation of the Connector on the Merchant's Site |
Contractual commitment (T&Cs) |
Contact Data (e-mail address) |
Management of the contractual relationship and management of invoicing |
Legitimate interest In accordance with the recommendations of the CNIL on B to B commercial canvassing, you are likely to receive commercial canvassing for similar products or services. You may object to this treatment at any time from the collection form or directly in the emails received. |
-
Purposes and legal basis justifying the collection of Data for the creation and use of PrestaShop Metrics service
Type of Data |
Purposes |
Legal bases |
Login Data |
This Data are collected in order to allow PrestaShop to manage the contractual relationship with the merchant and to allow the merchant to access and configure the PrestaShop Metrics service on its Merchant Site. |
Contractual commitment (T&Cs) |
Transaction Data |
These Data are necessary to allow the Merchant to benefit from PrestaShop Metrics statistical analyses on sales and orders, directly accessible in the Back-office of the Merchant Site. |
Contractual commitment (T&Cs) |
Bank Data |
These Data are necessary to allow the Merchant to benefit from PrestaShop Metrics statistical analyses on sales and orders, directly accessible in the Back-office of the Merchant Site. |
Contractual commitment (T&Cs) |
Google Analytics Data |
Allow PrestaShop to collect and use the Data collected via the Merchant's Google Analytics account. The Merchant will then fully use the PrestaShop Metrics service, completed with sessions and users statistics from his Google Analytics account, directly accessible in his PrestaShop dashboard. |
Contractual commitment (T&Cs) |
-
Purposes and legal basis justifying the collection of Data for the creation and use of PrestaShop Facebook service
Type of Data |
Purposes |
Legal bases |
Login Data |
Necessary Data to allow the installation of the PrestaShop Facebook connector on the Merchant's Site |
Contractual commitment (T&Cs) |
Transaction Data |
These Data are necessary to allow the Merchant to benefit from PrestaShop Facebook statistical analyses on sales and orders, directly accessible in the Back-office of the Merchant Site. |
Contractual commitment (T&Cs) |
External Data connection |
To allow access to the Data collected via the merchant's Facebook accounts in order to collect them and allow the merchant a more efficient statistics service in the back office of its Merchant Site. |
Contractual commitment (T&Cs) |
-
Purposes and legal basis justifying the collection of Data for the creation and use of PrestaShop Marketing service
Type of Data |
Purposes |
Legal bases |
Login Data |
Necessary Data to allow the installation of the PrestaShop Marketing connector on the Merchant's Site |
Contractual commitment (T&Cs) |
Transaction Data |
These Data are necessary to allow the Merchant to benefit from PrestaShop Facebook statistical analyses on sales and orders, directly accessible in the Back-office of the Merchant Site. |
Contractual commitment (T&Cs) |
Google Merchant Center and Google Ads account login Data |
To allow access to the Data collected via the merchant's Google accounts in order to collect them and allow the merchant a more efficient statistics service in the back office of its Merchant Site. |
Contractual commitment (T&Cs) |
-
Purposes and legal basis justifying the collection of Data for the creation and use of PrestaShop Paylater service
Type of Data |
Purposes |
Legal bases |
Connection Data |
Necessary Data to allow the installation of the PrestaShop Paylater connector on the Merchant's Site |
Contractual commitment (T&Cs) |
-
Purposes and legal basis justifying the collection of data for RBM Modules
Type of Data |
Purposes |
Legal bases |
Connection Data |
This Data is collected in order to allow PrestaShop to manage the contractual relationship with the merchant and to allow the latter to access and configure the RBM Module on his Merchant Site. |
Contractual commitment (T&Cs) |
Identification Data |
This Data is necessary for PrestaShop to ensure the contractual relationship and the management of the invoicing. |
Contractual commitment (T&Cs) |
Transaction Data |
This Data is necessary for PrestaShop to ensure the contractual relationship and the management of the invoicing. |
Contractual commitment (T&Cs) |
ARTICLE 4 - WHO PROCESSES MY DATA?
-
Internal processing of your Data
Your Data are processed by PrestaShop employees tasked with managing :
-
the Site;
-
the training sessions;
-
the partnerships with agencies;
-
the Legal department
Your Data may also be sent to any buyer or successor in the event of the merger, transfer, restructuring, reorganisation, dissolution or other sale or transfer of some or all of PrestaShop’s assets due to uncertainties, bankruptcy, liquidation or other processes in which the Data of Users of PrestaShop’s various websites is listed among the transferred assets.
-
Processing of your Data by our Partners whose RBM Module or Connector you are downloading
Your Data will be provided to our Partners so (i) we can track the partnership concluded with PrestaShop and (ii) to allow them to send personalized offers to Users. The latter are bound by contractual obligations to maintain the confidentiality of the Data and to use it solely for the purposes for which we provide them.
As part of PrestaShop Checkout, your Data can be transferred to our partner Paypal Inc. located in the United States. This transfer is necessary to allow you to benefit from their services.
When using the RBM Modules, you may be redirected to the sites of the Partner whose RBM Module you have subscribed to. These websites are managed on third party servers, by persons or organizations over which PrestaShop has no control.
As a result, we cannot be held responsible for the way in which your Data will be stored or used on these servers.
We advise you to read the applicable Data protection policies of the Partners in order to understand your rights and obligations and how your Data will be used.
-
External processing of your Data
Your Data may also, within the scope of our business and for external processing needs, be provided to subcontractors, service providers and other third parties, particularly for hosting your Data.
Thus, the management of our emailing campaigns (Newsletters) carried out through the services of the company HubSpot, Inc. - 25 First Street, 2nd Floor - Cambridge, MA 02141 USA. The latter are obliged, by a Data subcontracting contract, to respect the confidentiality of the Data and to use them only for the purposes for which we transmit them.
Likewise, the support services offered to Users of the Services are managed by Zendesk software. Your Data is thus communicated to the company Zendesk Inc. - 1019 Market Street, San Bruno, CA 94103, USA. The latter are obliged, by a personal data subcontracting contract, to respect the confidentiality of the Data and to use it only for the purposes for which we transmit it to them.
PrestaShop also uses the "Jira" software, published by Atlassian - 341 George Street - Sydney, NSW, 2000 - Australia" to ensure the ticketing system allowing transmitting the Users' requests to the support teams. The software is hosted internally on our Google server in the Netherlands, which ensures a sufficient and adequate level of protection with regard to the applicable legislation on Data protection.
In addition, service performance evaluations and analytical practices are performed by PrestaShop using the tools of the following companies:
- Mixpanel Inc, One Front Street, 28th floor, San Francisco, CA 94111.
- Functional Software, Inc. dba Sentry , 45 Fremont Street, 8th Floor, San Francisco, CA 94105.
- Segment.io, Inc, 101 Spear St, FL 1, San Francisco, CA 94105.
A Data Processing Agreement between PrestaShop and each of these subcontractors ensures a level of protection and security in accordance with applicable Data protection legislation, and the transfer of Data outside the European Union is also governed by standard contractual clauses with these subcontractors.
The Data collected within the framework of the use of the PrestaShop Account service is hosted by the company Google Cloud whose servers are located in the European Union, in Belgium and Germany. In order to guarantee the security of the Data collected and hosted by our service provider, subcontracting clauses have been signed with them.
The European Commission's standard contractual clauses have been signed with our subcontractors in this context. These standard contractual clauses make it possible to ensure a level of protection and security in line with the applicable legislation on the protection of Data.
Similarly, Data processing may be carried out by Sentry Software. The latter are bound by a contract on the processing of Data to respect the confidentiality of the Data and to use them only for the purposes for which we transmit them. You can read more about Sentry's data management here.
- PrestaShop Checkout service
As part of the management of the PrestaShop Checkout service, your Data may be transferred to our processors located outside the EU.
Data collected within the scope of PrestaShop Checkout use are hosted by Google Inc., whose servers are located in the European Union, Canada and the United States. As such, your Data may be transferred outside of the European Union, to the United States for hosting purposes. In order to guarantee the security of the Data collected and hosted by our service provider, subcontracting clauses have been signed with them.
Your Data may also be transmitted to our subcontractor Active Contact Center - 2 rue de Guinée, 1002, Tunis, Tunisia so that the latter can provide the level 1 assistance services included in the Service. We have signed a contract with them to control the transfer and processing of your data.
Your Data may be processed by Google when you use the following solutions:
- Google Cloud Endpoints: your Data will only be kept for 30 seconds
- Google Cloud Memorystore for Redis API: your Data may be stored for up to 15 days
- Cloud Storage: Redis and Compute Engine backup tool; your Data may be stored for up to one year
- Cloud SQL
- Compute Engine API: only your identity Data will be stored
- Cloud Datastore API
- Stackdriver Logging API: your Data may be stored for up to 30 days.
Google is a member of Privacy Shield, which the CNIL considers as equivalent protection to the GDPR. You can learn more about Google’s customer Data management here.
You can learn more about Sentry’s Data management here.
Within the framework of the PrestaShop Checkout Services, PrestaShop uses the company "Active Contact - 2, rue de Guinée, 1002 Tunis - Tunisia" to provide level 1 support for Users. A data processing contract between PrestaShop and this subcontractor ensures a level of protection and security in accordance with the applicable legislation on the protection of Data. As required by the applicable legislation, the transfer of Data outside the European Union is also governed by standard contractual clauses.
- PrestaShop Metrics service
Within the framework of the management of the PrestaShop Metrics service, your Data may be transferred to our subcontractors, some of which are located outside the EU.
The Data collected within the framework of the use of the PrestaShop Metrics service are located in the United States. A Data processing contract between PrestaShop and this subcontractor ensures a level of protection and security in accordance with the applicable legislation on the protection of Data. As required by the applicable legislation, the transfer of Data outside the European Union is also governed by standard contractual clauses.
The Data collected within the framework of the use of the PrestaShop Metrics service is hosted by the company Google Inc. whose servers are located in the European Union, Canada and the United States. As a result, your Data may be transferred outside the European Union to the United States for hosting purposes. In order to guarantee the security of the Data collected and hosted by our service provider, subcontracting clauses have been signed with them.
- PrestaShop Facebook service
Within the framework of the management of the PrestaShop Facebook Service, your data may be transferred to our subcontractors, some of which are located outside the EU.
The Data collected within the framework of the use of the PrestaShop Facebook service are hosted by the company Google Inc. whose servers are located on the territory of the European Union, in Canada and in the United States. As a result, your Data may be transferred outside the European Union, to the United States for hosting purposes. In order to guarantee the security of the data collected and hosted by our service provider, subcontracting clauses have been signed with them.
- PrestaShop Marketing service
Within the framework of the management of the PrestaShop Facebook Service, your Data may be transferred to our subcontractors, some of which are located outside the EU.
The Data collected within the framework of the use of the PrestaShop Marketing service are hosted by the company Google Inc. whose servers are located on the territory of the European Union, in Canada and in the United States. As a result, your Data may be transferred outside the European Union, to the United States for hosting purposes. In order to guarantee the security of the Data collected and hosted by our service provider, subcontracting clauses have been signed with them.
- PrestaShop Paylater service
As part of the PrestaShop Paylater service, your Data may be transferred to our partners with whom we have developed the module: the company Oney - 34 avenue de Flandre, 59170 Croix as well as the company Payplug - 11 avenue de France, 75013 PARIS France. The Data thus communicated is strictly necessary for the execution of the partnership contract. As PrestaShop is an independent Data controller, we advise you to read the applicable data protection policy of our partners in order to appreciate your rights and obligations and the way your Data will be used.
The Data collected within the framework of the use of the PrestaShop Paylater service are hosted by the company Google Inc. whose servers are located on the territory of the European Union, in Canada and in the United States. As a result, your Data may be transferred outside the European Union, to the United States for hosting purposes. In order to guarantee the security of the Data collected and hosted by our service provider, subcontracting clauses have been signed with them.
- RBM Modules
Within the framework of the management of the PrestaShop Facebook Service, your Data may be transferred to our subcontractors, some of which are located outside the EU.
The Data collected in the context of the use of the RBM Modules is hosted by Chargebee Inc whose servers are located in the United States. A Data processing agreement between PrestaShop and this subcontractor ensures a level of protection and security in accordance with applicable Data protection legislation. As required by applicable Data protection legislation, the transfer of Data outside the European Union is also governed by standard contractual clauses.
-
Transfer of your Data to the authorities to comply with our legal obligations
Lastly, we may also disclose your Data:
- To comply with legal mandates, laws and legal procedures, including governmental and regulatory requests.
- If we deem that disclosure is required or appropriate within the scope of protecting the rights, ownership or security of PrestaShop, our clients and other stakeholders. This disclosure includes exchanging information with other companies and organisations for the purpose of protecting against fraud and counterfeiting.
ARTICLE 5 - HOW LONG IS MY DATA STORED FOR?
PrestaShop only stores your Data for the period necessary for the purposes. This storage period varies according to the Data in question, as it may be affected by the nature and purpose of the collection. Similarly, certain legal obligations stipulate a specific storage period.
-
Retention period for Data collected from the PrestaShop Account form
The User's IP address collected after registration to the PrestaShop Account service is kept for 30 days and then deleted. The Data is kept for the duration necessary for the management of the contractual relationship. As of the User's unsubscription, the data is kept for 3 months and then archived.
-
Retention period of the Data collected from the PrestaShop Checkout service usage form
The Data collected at the end of the registration to the PrestaShop Checkout service are kept for the duration necessary to manage the contractual relationship. As from the User's unsubscription, the Data are kept 3 years and then anonymized for analysis purposes.
-
Retention period of the Data collected from the PrestaShop Facebook service usage form
The Data collected at the end of the registration to the PrestaShop Facebook service are kept for the duration necessary to manage the contractual relationship. As of the User's unsubscription, the Data is kept for 3 months and then archived.
-
Retention period of the Data collected from the PrestaShop Marketing service usage form
The Data collected at the end of the registration to the PrestaShop Marketing service are kept for the duration necessary to manage the contractual relationship. As of the User's unsubscription, the Data is kept for 3 months and then archived.
-
Retention period of the Data collected from the PrestaShop Paylater service usage form
The Data collected at the end of the registration to the PrestaShop Paylater service are kept for the duration necessary to manage the contractual relationship. As of the User's unsubscription, the Data is kept for 3 months and then archived.
-
Retention period of the Data collected from RBM Modules
The Data collected from RBM Modules are kept for the duration necessary to manage the contractual relationship. As of the User's unsubscription, the Data is kept for 3 months and then archived.
ARTICLE 6 - HOW IS MY DATA PROTECTED?
Your Data is stored on secure servers protected by firewalls and antivirus software.
We have implemented technical and organisational measures intended to protect the security and confidentiality of your Data against any accidental loss and any unauthorised access, use, modification or disclosure.
Given the inherent characteristics of the internet, we cannot guarantee the optimal security of information exchanged over this network.
We strive to protect your Data , but cannot guarantee the absolute security of information sent to the Services. You agree that you provide your Data at your own risk.
We cannot be held liable for any failure to comply with privacy settings and security measures implemented on our Services.
As such, you agree that the security of your information is equally your responsibility. For instance, you are responsible for keeping your Merchant Website back-office password confidential.
Never provide it to any third parties. Similarly, be careful when you share information in the public sections of the Website as they can be viewed by all Website users.
ARTICLE 7 - WHAT ARE MY RIGHTS?
You can choose how the Data you provide is used :
- You can decide not to provide your email address in the PrestaShop Account form. However, please be aware that you cannot use PrestaShop Account and Services in this case.
- You can decide to no longer receive personalised offers from our Partners. In this case, you will be able to oppose their solicitation by all means made available by them.
- You can decide to no longer receive personalised offers from PrestaShop. You can unsubscribe through a link provided in the email.
- Your IP address must be collected to secure your Merchant Website back-office connection.
In any case, you can access your Merchant Website back-office at any time to view and update your Data.
In accordance with the provisions of the applicable regulations regarding Data protection, namely the European General Data Protection Regulation 2016/679 (the “GDPR”) and the French Data Protection Act no. 78-17 of 6 January 1978 and its amendments, you have the right to access and correct your Data.
You also have the right to stipulate directives relating to the fate of your Data in the event of your death.
Furthermore, subject to the conditions of the aforementioned regulation for exercising your rights, you have:
- The right to erasure of your Data.
- The right to limit processing of your Data.
- The right to object to the processing of your Data on legitimate grounds, in accordance with article 21 of the GDPR.
- The right to portability for the Data you have provided.
- The right to withdraw consent, when it has been asked.
When processing of your Data has occurred based on your consent, you may withdraw that consent at any time. However, you acknowledge that any processing that occurred before your consent was withdrawn remains entirely valid.
You also have the right to object, without providing a reason, to PrestaShop profiling you based on your Data, when content or communications are sent for commercial solicitation.
However, in accordance with Article 12.6 of the GDPR, when you exercise these rights, PrestaShop, as the controller, reserves the right to require proof of your identity. Please be aware that the data required to prove your identity will be deleted once we have responded to your request.
You can exercise your rights by sending an email in French, English or Spanish to [email protected] or writing to:
PrestaShop S.A – Service Réclamation
Données Personnelles
4, rue Jules Lefebvre, 75009 Paris, France.
We are required to reply within one (1) month to all requests regarding the exercising of these rights. This timeframe may be extended to two (2) months for complex requests and large request volumes.
Lastly, you also have the right to lodge a complaint with CNIL (the French National Commission for Information Technology and Civil Liberties), namely via its website at www.cnil.fr.
ARTICLE 8 - DOES PRESTASHOP TRANSFER MY DATA OUTSIDE THE EUROPEAN UNION?
In accordance with Article 4 above, Data may be transmitted to our partners and/or subcontractors located outside the European Union. In this case, PrestaShop makes every effort to ensure the security of the Data which transits outside the European Union (standard contractual clauses, countries having protection measures considered as equivalent, BCR...).
COOKIE POLICY PrestaShop Account
When you visit or use the Websites, PrestaShop and our partner service providers may use cookies and any other tracing/tracking/automatic Data collection technologies to store information that can be used to offer you an improved, faster, more secure experience.
The purpose of this Cookie policy is to help you better understand these technologies and how we use them.
1. WHAT IS A COOKIE?
Cookies are small text files (normally comprising letters and numbers) stored in the memory of your browser or device when you visit a Website or view a message.
They enable a Website to recognise the browser or device. Like most Websites, PrestaShop mostly uses technologies through little Data files stored on your device which enable us to save certain information when you visit or use our Website.
There are several types of cookies:
- Session cookies: these expire when you close your browser and enable us to link your actions during this specific session.
- Persistent cookies: these are stored on your device between browser sessions and enable us to remember your preferences and actions on several websites.
- Proprietary cookies: these are issued by the website you are visiting.
- Third-party cookies: these are issued by a third party website separate from the website you are visiting.
2. WHAT TYPES OF COOKIES DOES PRESTASHOP USE?
Our cookies have various purposes. They may:
- Be required for our services to operate;
- Help us improve our performance;
- Offer you extra features;
- Help us offer you relevant, targeted advertising.
We use cookies and other similar tracking technology stored on your device only while your browser is open (session cookies), and cookies and other similar technology stored on your device for a longer period (persistent cookies).
For more information on the cookies used, please consult the following pages :
- Privacy Policy of Google services ;
- Privacy Policy of Hotjar ;
Cookie set by |
Cookie name |
Category |
Purpose of the cookie |
Lifetime of the cookie |
Hotjar |
_hjSessionUser |
Analytical |
This cookie keeps the Hotjar user ID, unique to this site, on the browser. This ensures that behavior on subsequent visits to the same site is attributed to the same user ID. |
1 year |
_hjSession |
Analytical |
This cookie contains the Data of the current session. This means that subsequent requests in the session window will be attributed to the same Hotjar session. |
30 minutes |
|
Google Analytics |
_ga |
Analytical |
This cookie is used to display our advertisements on the Google network. |
13 months |
_gat_UA |
Analytical |
This cookie assigns an identifier to each visitor to distinguish them. |
Session Cookie |
|
_gid |
Analytical |
This cookie is used to display our advertisements on the Google network. |
24 hours |
3. HOW DO I MANAGE COOKIE STORAGE AND CONSULTATION?
Certain Website features, services, applications and tools are provided to you solely through these cookies and tracers.
You can block, delete and deactivate these technologies if your browser or device allows.
However, doing so may result in certain Website features, services, applications and tools becoming unavailable. It may also result in you being asked to enter your password more often during your browsing session if the Website requires a user account to be created.
For more information on blocking, deleting and deactivating these technologies, refer to your browser or device settings.
Cookies and tracers may be deactivated and deleted using tools available on most browsers. As each browser offers different features and options, you will need to configure your preferences for each separate browser you use.
Below is a guide to managing and blocking cookies and tracers:
1/ If you use Internet Explorer™
In Internet Explorer, click on Tools, then Internet Options. Click on the Privacy tab and Advanced to display the Advanced Privacy Settings window.
Next, select Ignore Automatic Cookie Management and also select Block in the Third Party Cookies column.
2/ If you use Firefox™
Go to the browser’s Tools tab and select the Options menu.
In the window that appears, select the Privacy tab and configure the Storage Rules menu by selecting Use Custom Settings for History.
In the menu, you can choose to deselect Accept Cookies or select Never in the drop-down menu named Accept Third-Party Cookies.
You can also click on Display Cookies to view files that contain the name PrestaShop, select them and delete them.
3/ If you use Safari™
In your browser, select the Safari menu, then Preferences.
Click on Privacy.
Click on Display Cookies.
Select the cookies containing the name PrestaShop and click on Delete or Delete All.
After deleting the cookies, click on Finished.
4/ If you use Google Chrome™
Click on the Settings menu then click on Display Advanced Settings (bottom of the page).
Next, click on Content Settings and select Block Third Party Data and Cookies, then click OK to confirm your selection.
You can also click on Display All Website Data and Cookies, then search for PrestaShop in the search bar at top right. You can then select the cookies you want to delete or click on Delete All.
5/ If you use Opera™
Open the Tools or Settings menu and select Delete Private Data. Click on the Detailed Options tab, then select the options you want or follow this link: http://help.opera.com/windows/10.20/fr/cookies.html