PrestaShop FAQ

PrestaShop is a free shopping cart platform that helps small to large businesses build and run a successful online store.

PrestaShop is 100% free. No monthly fees. No commissions on your sales.

We believe everyone should have the ability to start to sell online for free. By forming partnerships with industry leaders (such as Google, PayPal, eBay, etc.), we are able to share our powerful ecommerce software with the world, for free. These strategic partnerships empower our users with rich features and financially support the progress and growth of PrestaShop.

No matter what ecommerce software you’re using, we’ve made it easy to migrate your store to PrestaShop. Find out how to switch to PrestaShop quickly and seamlessly without losing your store data.

From goods and services to downloadable products, reservations and marketplaces, PrestaShop is designed to fit all types of businesses. You can get a taste of the stores we’re powering in our store showcase.

Find the help you need in the PrestaShop documentation.

The PrestaShop forum is a great place to find answers and exchange advice. You can post a question or search previous posts to see if someone has already shared the answer.

We have experts waiting to help. Sign up for a technical support plan.

We have teamed up with the most talented web agencies and freelancers in the industry. Check out our roster of PrestaShop Partner Web Agencies.

We offer a variety of training courses to fit the needs of merchants at all levels. Our in-house experts instruct courses in person or online. Sign up for an upcoming session.

PrestaShop Download gives you access to our open source code. You can build and self-host your shop and edit all of the files.

Download the latest version of PrestaShop.

Open source means that PrestaShop’s code is made public for the community and public to edit. We encourage contributions so we can continue building software based on real life merchant experiences.

PrestaShop is Open Source and uses Open Software License (OSL) v3.0. This means that you can use, modify and share the code of PrestaShop, but only under certain conditions.

PrestaShop Addons is PrestaShop’s Official Marketplace. This is where you’ll find over 5,000+ additional modules and professional themes to further customize your store.

A module, similar to a plug-in, is a small app that integrates seamlessly on your PrestaShop store and adds features and functionality to your front and back office.

A theme is a professionally designed template to customize the look and feel of your storefront. Every template on Addons is easy to install, set up and update.

Nope! PrestaShop includes 600 free features and a customizable, mobile responsive default template. From payment solutions to marketing features, PrestaShop comes with everything you need to start a professional online store.

Yes! Your modules and themes allow 300,000 online shops to be unique, efficient and profitable. Enjoy your earnings and don't hesitate to develop new modules and themes to generate even more revenue. Discover how to make money selling on Addons.

The PrestaShop ecosystem is composed of many services and sites, developed and managed by the PrestaShop company, such as the back office of our users' online shops, our PrestaShop Addons marketplace, our institutional site...

These services were originally designed independently, each with their own authentication system. In order to improve the experience of our users, as well as our technical maintenance processes, we have developed a new single authentication system, allowing them to connect to all of our services and sites at once. This new login process will be active from April 2020.

The implementation of a single authentication system to access the different services provided by PrestaShop represents multiple advantages for our users as well as for us:

• Simplify the management of passwords for more security: the more passwords the user has to manage, the more he will tend to use similar passwords or passwords that are easy to remember, considerably increasing the risks of hacking. A single password, meeting the recommended security criteria, will bring more security to our users.
• Fluidify the experience within our ecosystem: connecting to one of our services will allow our users to access all PrestaShop services with a simple connection, thanks to our new single authentication system.
• Secure the management of personal data held by our various online services.
• Simplify the definition and implementation of security policies.

Visit our community page to see different ways you can get involved.

We love seeing new stores every day. Submit your shop to the showcase.

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We have prepared a FAQ section dedicated to the GDPR to answer your questions about this new regulation.

We have prepared a FAQ section dedicated to PrestaShop Metrics to answer your questions.