vivianjewelry

Musicmaster, Thank you for the reply. I have looked in my local backup folder and my folders on the server, but the images are nowhere to be found. I believe the local backup that I have was created before I ever uploaded images, so unfortunately it makes sense for them to not be there. However, I feel like they should be on the server because appear every so often before disappearing again. Could the images be stored in some temporary location on the server that is being retrieved from on occasion? FYI: If you look at my website now, some images have appeared again because I have begun re-uploading them.

Thank you for the replies. I tried disabling pretty URLs and cannot find the files in my FTP client. This led me to believe that the files were deleted somehow, but I am confused because the images sometimes come back temporarily before disappearing. Would you have any explanation for this?

If I wanted to find the files that I am looking for in an FTP client (FileZilla), would they surely be located in the 'public_html/shop' folder?

Hello musicmaster and RuthMoore, unfortunately I have tried both of these options and they did not have any effect. When I try to regenerate thumbnails, I receive error messages saying that the "Original image is missing or empty" and gives the directory address for where the image should be. Is there anything else I can try?

All of my images on my website have disappeared. Sometimes, some of them appear, but it seems completely random. Here is my website link: http://vivianjewelry.com/shop/. This problem began to occur after I tried to use the rollback function. After that failed, and caused a 404 File Not Found error when trying to open my BO, I manually restored my website by re-uploading old files to the server. The front and back office started to work again at first, but as time went on, all of the images on my FO turned into question marks. Please help me find a solution!

Hi, we didn't have any problems with Paypal so far. but one of my customers who was trying to paypal checkout with using her vouchers/coupon codes said she kept receiving error message like this. Unexpected payment errorUnfortunately, an error occured while communicating with PayPal. Short Error Message: Transaction refused because of an invalid argument. See additional error messages for details. Detailed Error Message: The totals of the cart item amounts do not match order amounts. Error Code: 10413 Please contact our Customer service and mention this error code to get this issue resolved. Please help me. Thank you

Thank you sooooo much!!! i have one more question. When i'm browsing website, it takes too long... about 30-40sec. Do you know why it's too slow?

http://vivianjewelry.com/shop I don't know why it happened, but all cache information(?) shows up at the bottom of front page and back office. Does anybody know how to fix this? Please help.. It shows like this: Load time: 36.179s You'd better run your shop on a toaster config: 444ms constructor: 0ms init: 405ms checkAccess: 0ms setMedia: 2ms postProcess: 0ms initHeader: 0ms initContent: 35.111s initFooter: 134ms display: 81ms Hook processing: 35.374s / 27.07 Mb 106 methods called in 42 modules displayHome: 32.712s / 7.99 Mb displayHeader: 1.664s / 13.72 Mb displayTop: 735ms / 3.91 Mb displayFooter: 134ms / 0.64 Mb moduleRoutes: 57ms / 0.61 Mb displayProductListReviews: 36ms / 0.08 Mb displayTopColumn: 34ms / 0.07 Mb displayNav: 2ms / 0.04 Mb displayProductListFunctionalButtons: 1ms / 0.01 Mb actionObjectAddBefore: 0ms / 0 Mb actionObjectAddAfter: 0ms / 0 Mb actionObjectConnectionAddAfter: 0ms / 0 Mb actionObjectConnectionAddBefore: 0ms / 0 Mb displayBanner: 0ms / 0 Mb actionDispatcher: 0ms / 0 Mb actionFrontControllerSetMedia: 0ms / 0 Mb displayHomeTab: 0ms / 0 Mb DisplayOverrideTemplate: 0ms / 0 Mb displayHomeTabContent: 0ms / 0 Mb Memory peak usage: 36.3 Mb config: 4.62 Mb (4.8 Mb) constructor: 0 Mb (4.8 Mb) init: 3.78 Mb (8.5 Mb) checkAccess: 0 Mb (8.5 Mb) setMedia: 0.08 Mb (8.6 Mb) postProcess: 0 Mb (8.6 Mb) initHeader: 0.01 Mb (8.6 Mb) initContent: 25.66 Mb (34.6 Mb) initFooter: 0.65 Mb (35.1 Mb) display: 0.81 Mb (36.3 Mb) Total cache size (in Cache class): 0 Mb DB type: DbPDO SQL Queries: 480 queries Time spent querying: 35.334s Included files: 256 Size of included files: 3.52 Mb Globals (> 1 Ko only): 781 Ko _MODULES ≈ 315 Ko context ≈ 238 Ko _LANG ≈ 195.6 Ko _ENV ≈ 10 Ko _SERVER ≈ 10 Ko _MODULE ≈ 3.7 Ko _REQUEST ≈ 2 Ko _COOKIE ≈ 2 Ko