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sdiworldoffice

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  1. Fortunately I no longer have that problem. What fixed it for me was simply an update to the latest version of Prestashop. (I don't recall what version it was, but it was one from several months ago). That said, I'm still not exactly sure what caused it. Hopefully you can try that too and see if it works.
  2. Yes, orders/transactions are successful the vast majority of the time. In the last week, out of 141 orders, this error only occured 8 times (about 5%) according to the Prestashop error log. There does not appear to be any similarities between the carts or items in the carts for these errors. Any other ideas what might be causing this error?
  3. Thanks for the reply. I've tried reinstalling the Authorize.net module and this issue remained. It also remained after updating to the the latest version of Prestashop. I'm not quite sure I understand. Part of what is confusing me is that the checkout/validation process works fine 90% of the time without this error occuring. Is there a missing code or other element elsewere that needs to be added back in? Thanks for any help.
  4. I am using Prestashop v.1.6.0.11 with the default Authorize.net AIM payment modules - all up-to-date. For the past two-three months, we've had customers occasionally receving an error message after completing the checkout process. This is what the Prestashop error log says each time, as a Severity 4 error: Cart loading failed for cart 2855 The card payments are validated and processed successfully by Authorize.net, and receipts are sent properly. However, since this error appears on the page instead of the notification that the order was successful, it's confusing people and causing frustration. I believe I've located this error message among others in the validation.php file for the Authorize.net module. /* Does the cart exist and is valid? */ $cart = Context::getContext()->cart; if (!isset($_POST['x_invoice_num'])) { Logger::addLog('Missing x_invoice_num', 4); die('An unrecoverable error occured: Missing parameter'); } if (!Validate::isLoadedObject($cart)) { Logger::addLog('Cart loading failed for cart '.(int)$_POST['x_invoice_num'], 4); die('An unrecoverable error occured with the cart '.(int)$_POST['x_invoice_num']); } Has anyone else ran across this error and solved it? Is the cart loading line in the code above a necessary check? Thanks for any help.
  5. I am using the Authorize.net AIM module for Prestashop. When an order is made, Prestashop only sends the Name, Address line, and Zip/Postal code information. How can I have the rest of the customer's billing/shipping information sent, such as: City, State, Country, Phone? I have checked with Authorize.net support, and they say it is due to Prestashop. The transactions process just fine, but it leaves the Authorize.net merchant receipts with a lot of blank info in those fields. Thanks for any help. Note: I've attached a screenshot of the receipts we get from Authorize.net. You can see all the empty fields/info that isn't getting sent from Prestashop.
  6. I just have Authorize.net as a payment module. Nothing else. Currently, in the checkout page you have to click that option and then the box will expand with the credit card fields. How can I get this payment option to always display openely without having to click/select it? I'd like the forms to be always visible on the page. Thanks!
  7. Hi, My store is running the 1.6 default theme, with the 5-step checkout. Everything works great...EXCEPT.... when attempting to purchase two items with shipping carriers. In these cases, I click 'Proceed' on the shipping step, and the page simply reloads and does not progress to Step 5 (payment). The two carriers in my store are custom, nothing complicated. One with typical shipping rates, and the other is purely free shipping for products that don't mail (virtual, event registration - need combinations, that's why). Again, individually, these carriers and products work just fine through checkout. It is only when going through checkout with, for example, Item A (carrier 1) and Item B (carrier 2) in the shopping cart, that it gets stuck on the Shipping step. It DOES work with the one-page checkout enabled. I'd rather use the 5-step, however. I do not use guest checkout. I've tried debug mode, etc, I don't have anything odd installed. No idea why this is happening. Please help! Any is much appreciated. Thanks.
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