Aelanna

I wish I knew this before I wasted two months fighting with this software to get it to install. Now I have a shop that can't ship anything. Great.

I decided to upgrade to 1.7.6.7 using one-click upgrade and it crashed and made my site inoperable. Good thing I didn't have any data in it yet. I wiped the database again, deleted all my Prestashop, and did a fresh install of 1.7.6.7 and it's fine.

I don't know if this can be done, but if so, I need to know how. I basically sell 2 type of items in my shop. Item A is very small, and I offer free shipping on any quantity of it. Item B is larger and heavier, so I charge shipping on this item under 5 units. 5+ units are free. If any combination of items A and B equaling 5 or more are purchased, shipping is free. So, if someone ordered 2As and 1B, there would be shipping on the 1B, but if someone ordered 4As and 1B, or 3As and 2Bs, etc, shipping is free. Can this be done?

At the time I downloaded it, it was the current version. That's how long I've been fighting with it. Now that I finally have it working I can upgrade.

Well, I finally solved the problem. I tried the install directly on the server itself and was able to get a more detailed error message. It was a timeout problem with FastCGI. I increased the timeout to 600 and the install completed.

I have this exact same error. I can't get past 12% before I get a 500 error in database table creation. I am running Windows Server 2008 with IIS 7. Php 7.4.5 MySQL 8.0.20 Prestashop 1.7.6.4 I made sure everything needed was installed and configured, and checked all file and folder permissions. I can log into the database fine with phpMyAdmin. I've been trying to install this for 2 months now and it's been nothing but a headache.

I wish I could get that far! I've been trying for weeks to install this and pulling my hair out. Mine crashes at 12% with the 500 error and I have no idea how to fix it. I have checked and redefined all permissions, installed all needed modules and everything. Connection to database checks fine. I'm running on Windows 2008 server R2 with IIS7.

The situation is this. My dev server is local to me. Everything is working fine there. The Production server is not local to me, it's a hosting account. I have no access to the server to change settings. They assure me Mcrypt is enabled. I originally tried to do a clean install on the host, but after 7 tries of being unable to get it to install properly, I thought maybe I could copy a functional site over. The install would hang at various stages, it only completed once, but prestashop was that time installed in the wrong folder and wouldn't run so I had to do it again. prestashop made it past all the system checks fine, and the databse connection phase, but would crash when setting up the shop. Since this isn't working either I supposed I will try another install. I've been trying to get this site up and running on my host now for over a month without much luck.

I am using Prestashop 1.6.0.8 When trying to get to the front end, I get three pages of similar: Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(G:\PleskVhosts\windygapfarm.com\httpdocs/themesG:\PleskVhosts\windygapfarm.com\httpdocs/default-bootstrapG:\PleskVhosts\windygapfarm.com\httpdocs/cssG:\PleskVhosts\windygapfarm.com\httpdocs/css/grid_prestashop.css) is not within the allowed path(s): (G:/PleskVhosts//windygapfarm.com\;C:\Windows\Temp\) in G:\PleskVhosts\windygapfarm.com\httpdocs\classes\controller\FrontController.php on line 1019 and at the end I get: Fatal error: Uncaught exception 'SmartyException' with message 'unable to write file G:\PleskVhosts\windygapfarm.com\httpdocs/cache/smarty/compile\79\ea\6d\79ea6d51baa0419077397fe513c48c0a8b425ef7.file.header.tpl.php' in G:\PleskVhosts\windygapfarm.com\httpdocs\tools\smarty\sysplugins\smarty_internal_write_file.php:73 Stack trace: #0 G:\PleskVhosts\windygapfarm.com\httpdocs\tools\smarty\sysplugins\smarty_internal_template.php(201): Smarty_Internal_Write_File::writeFile('G:\PleskVhosts\...', '<?php /* Smarty...', Object(Smarty)) #1 G:\PleskVhosts\windygapfarm.com\httpdocs\tools\smarty\sysplugins\smarty_internal_templatebase.php(155): Smarty_Internal_Template->compileTemplateSource() #2 G:\PleskVhosts\windygapfarm.com\httpdocs\classes\module\Module.php(2020): Smarty_Internal_TemplateBase->fetch() #3 G:\PleskVhosts\windygapfarm.com\httpdocs\modules\homeslider\homeslider.php(477): ModuleCore->display('G:\PleskVhosts\...', 'header.tpl') #4 G:\PleskVhosts\windygapfarm.com\httpdocs\classes\Hook.php(507): HomeSlider->hookdisplayH in G:\PleskVhosts\windygapfarm.com\httpdocs\tools\smarty\sysplugins\smarty_internal_write_file.php on line 73 When I try to get to the back end, I get: Fatal error: Call to undefined function mcrypt_encrypt() in G:\PleskVhosts\windygapfarm.com\httpdocs\classes\Rijndael.php on line 50

Just tried that, still have three pages full of errors.

Permissions are all set correctly so I have no clue what to do next. I'm about at my wits end with this.

I went into my hosting settings and changed my PHP settings from FastCGI under 5.4 to ISAPI under 5.2 and now I got a bunch of debug messages, all having to do with files not in the allowed path. I'm going to re-check my folder permissions and see if there are any problems there.

Found that in another thread, I did change the defines file and uploaded it, but I'm not getting anything different. Same 500 error page.

The host doesn't use localhost for the database server. I figured out that part of it, but now there's another problem. On a suggestion from another thread, I ran HeidiSQL to check my connection settings, and discovered that my host changed the database server address. Once I changed that, connection was established. However, now I am receiving a 500 Internal server error when trying to go to the site.

I check the settings in my settings,inc.php file, and they are correct. The settings file has: define('_DB_SERVER_', '1.2.3.4:1006'); (example) But the error message says user '*******'@'2.5.7.9' (web server address, NOT the db server address specified in the settings file above - example address)