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andrew

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andrew last won the day on September 7 2023

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About andrew

  • Birthday January 1

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  • Location
    UK
  • Interests
    Bikes, Cycling, Skiing

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  1. We also ditched the free module after lots of issues for the same paid module It's working great and worth the money - Andrew
  2. Thank you for the quick answer - and your great contributions - Andrew
  3. Hi Thanks for your hard work This module is for sites / shops selling INTO the UK right? For UK sites I think we now use zero VAT and try and reconcile accounts - though it's not clear?
  4. We solved the problem by changing the search It was taking too long and causing the resources on the server to be limited We haven't had the issues since
  5. Are you using advanced stock management - where the location is by warehouse (if yes, this uses a different table for the location)
  6. Thanks for this - I will give it a go and give some feedback We've also been struggling - search was overloading our server, causing resource blocking - resulting in limited connections, resulting in errors - Andrew
  7. Thanks for the update ..... We don't have so many visitors - analytics has never shown > 16 visitors at any one time We have just removed the gamification module (as suggested in one post) - and the site seems faster (and no errors in an hour which is quite a long time for us!) - Andrew
  8. Hi Did you make any progress? We have the same issue The max_user_connections is set as 100 we get > 30 in the error message The host says it is a well know prestashop issue - but not well known enough that we can find any solution!
  9. Thanks for the thoughts, They're a good host - lightning fast and excellent 24x7 support (which isn't needed as there have been no issues other than this one) Who would you recommend? - Andrew
  10. Hi We have this same issue The number of connections has been increased to 100 - but the error still shows 30 The host says it is a bug in prestashop Any thoughts? - Andrew
  11. We have a limit of 100 - but the message still shows 30 In addition, this can happen when we only have 2 or 3 users online according to analytics Our hosting provider say it is a know inssue with prestashop not releasing db connection, so i am trying to see if anyone else who has had this has managed to find a solution regards - Andrew
  12. Hi, sorry I was wrong with my earlier test It looked like it had uploaded, but was still using the old version I completely deleted the old version and re-installed Alexx's version, it appeared to upload but failed (I had it called stripe_official_1.zip - that didn't work) Renaming fixed that - and 2 days, now and no issues with UK customers - I have now expanded to France and Sweden Will the new version write the customer email correctly (this is currently intermittent) and the order ID? Regards - Andrew
  13. 2nd order had a double charge - £100 instead of £50! It's a pain - it was working so nicely until the upgrade - Andrew
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