jakego

Hi, I am trying to connect the Fedex Module v.1.6 to Fedex Webservices. I entered: 1. Fedex Account 2. Fedex Meter # 3. Fedex Password 4. Fedex Authentication Key When I try to connect to Fedex Webservices, I get Prestashop could not connect to Fedex webservices : Error 1000 : Authentication Failed Could anyone tell me why I am not able to connect? Thank you in advance for your help!

@ Christa_cross Thanks for your reply. I actually saw your suggestion in another posting and tried your steps. It didn't work, but I think it's because my store was in the 1-page checkout and not the 5-step checkout. So far, it seems to be working. Thanks again for your suggestions.

@Samyha, Thank you for responding! I really appreciate it. I did authorize all the countries I want to ship to. I even tried to authorize all the countries and all zones. I saw in another posting that they switched from 1-page checkout to 5 step checkout. When the store is in 5-step checkout, there is an option to enter the zip code. After entering the zip code, the shipping quotes and carriers appear. My store was in the 1-page checkout the whole time. One suggestion I would make to Prestashop is to have a box to enter the zip or postal code in the 1-page checkout so that the carrier information would show. I didn't know that the 5-page checkout existed and make a difference. I prefer the one-page checkout format, but will have to leave it as 5-page checkout to avoid any confusion. Thanks again for your response and help. Its good to know that I can send in a ticket to developers at Prestashop or utilize their bug tracker platform.

Hi Nemo, Thank you so much for responding. I'm willing to try just about anything at this point. From your last response, were you asking if I had entered the +1 USA phone prefix into the Prestashop Back Office? The only place I could think of that I would enter the phone prefix +1 for USA is in: Preferences>Store Contacts>Phone. Initially, I didn't have any phone number entered in the store contacts. So, I entered +1 and then the phone number and it didnt work. . . still free shipping and no carriers available. Was there somewhere else that you were saying for me to enter it? ***I also found under "Localization>Countries>Call Prefix" and by default it is set with "+1" for North America (Localizations are set at: Zone-North America......Country: United States......States: All are enabled) (Shipping>Carriers>Edit>Shipping Locations are set for All Zones)

Hi iFritz, 1. I couldn't find where to "restore defaults" of the module, but I did try resetting the module and re-configured the module by logging in......Still didn't work. 2. In my previous post, I mentioned that I did a fresh installation of Prestashop. I would assume it would be the same as resetting and restoring everything in the store..... and that still didn't fix the issue either. 3. I read through your link about the manual configuring of USPS. Thank you for the suggestion. I will keep it in mind as a last resort if I am not able to fix this problem. The post mentions that the rates are not accurate and I would prefer to have real-time shipping rates, which is a feature I really wanted in my e-commerce store. ***Question: After enter my login ID, password and API, If my USPS or UPS module says that the module is "configured and online", does that mean that I am successfully connected to their server or am I supposed to do something else?

So, while I'm waiting for someone to reply, I've tried other things..... I figured that If I installed Prestashop 1.6.0.9 from scratch and didn't change anything, I could see if the shipping modules would work. And this way it would help whomever reads this post to understand more clearly what is going on........Just to let you know, I still have the same problem with the a brand new install. I still cant get carrier rates or options. I still am getting "free shipping" and "no carrier available". Below is what I did for the reinstallation of Prestashop: 1. I did a fresh install onto another new domain name. 2. I left everything as the default that Prestashop 1.6.0.9 comes as (I didn't change anything at all) and only installed the module "Connect to UPS" 3. In the UPS module, I entered the API and login info and connected to UPS...... It says "Connect to UPS is configured and online!" Then, I: 4. I added an item to my shopping cart and tried to check out. . . . it still says "free shipping" and "no carrier available" 5. Then, I added values to the package dimensions of the Tshirt that I added to the cart. (catalog>products>edit>shipping). I just put "10" for all the values. 6. I cleared cache and tried to add to the shopping cart again, and still "free shipping and "no carrier available" 7. Next, I went to shipping>carrier>edit and added maximum values at "1000" for all the values for the UPS shipping options 8. Still "free shipping and "no carrier available" So, it seems like even with a completely fresh install and leaving everything as the default that Prestashop 1.6.0.9 comes with, the carrier modules still don't work. Anybody know what else I can do to fix this? As you can tell, I'm getting desperate so I'm trying whatever I can. I am not a programmer, so I am doing whatever with my limited knowledge. Your help would be greatly appreciated.

I also installed the UPS module and set up the carriers (shipping>carriers>edit). I am having the same issue where there are no carriers in the checkout screen for either UPS or USPS and it still says "Free Shipping". No idea at all what I am doing wrong. Hope this information is helpful. Thanks

Hi iFritz, Thanks for your response. I double checked your suggestions and they were already at the correct settings. I attached a pic, too 1. Status of USPS service seems to be functioning. I double checked another website using Prestashop and USPS servers and they are getting quotes and multiple carriers 2. "Free Shipping has already been set to "no" - see attached pic 3. Range is 0-10000 which is the default setting - see attached pic 4. Also, the dimensions of the product are within the limits of the carrier settings, so there is no conflict there.

Hi Everyone! Re: Prestashop v.1.6.0.9 Connect to USPS module v.1.3.5 I have the same issue that has been posted a million times with no real solution so far. I've spent about 20 hours on this problem, researching and reading all the forums regarding this topic and I haven't been able to resolve this issue. Could someone please help SOLVE THIS ONCE AND FOR ALL?!?!? A. PROBLEM: 1. Whenever I add an item to my shopping cart, it says "Free shipping" 2. When I checkout, it says "no carriers available". B. THINGS I HAVE DONE: 1. installed "Connect to USPS" module, entered user ID and it says "Connect to USPS is configured and online!" 2. Entered settings in Shipping>Carriers>First Class, Priority, Express etc. 3. Selected carriers in Catalog>Products>Edit>Shipping 4. Enabled: North America and all the states (Localization>Zones) 5. Enabled: North America/United States (Localization>Countries) ****AT THIS POINT: tested and still received "Free Shipping" and "No Carriers Available" SO THEN I: 4. Enabled Advanced Stock Management by Preferences>Products>Enable 5. Created a Warehouse and selected all the carriers shown 6. Double Checked that there was inventory in-stock ***STILL THE SAME PROBLEM!!!: "Free Shipping" and "No Carriers Available" Please help! Thank you in advance!

@dioniz I tried recompiling, but it still does not show @vekia I should mention that I have a premium theme installed. Would this be the reason that the quantity is not showing? Would I place the "{$product->quantity}variable" in the product.tpl file in the premium theme folder? Also, could you tell me where in the product.tpl file I would place "{$product->quantity}variable".......Anywhere in the .tpl file or at the top? or bottom? I apologize for not being knowledgeable in tech stuff. Thanks

How can I display the exact quantities of available product on the product page? When I go to Preferences>Products>scroll down to Product Page section, I switch the "DISPLAY AVAILABLE QUANTITIES ON THE PRODUCT PAGE" to either "YES" or "NO", the number/quantity of products available is not displayed the the item/product page. there is no change on on the product page. . nothing has changed with either "yes" or "no"

@smartdatasoft @yassas @Vekia Thank you for your help!!! The PHP was v5.2 and I was able to change it to v5.3. So far, it looks like the pages are now working properly. Thank you very much for your help. You guys are the BEST!! Thank you!!!! (Too bad I have still not received any response from Support from my Theme Developer)

@yassas I'm not very tech knowledgeable. Could you please explain in more detail how I can check if php 5.3 is running? I would like to check, but not sure how to do it.

Thank you Vekia and SmartDataSoft. I purchased a Premium Theme that includes the Revolution Slider. I'm not sure which version they have included. I have contacted the theme developer, but they are slow to respond. Making me regret that I purchased their theme. Thank you for helping me pinpoint the problem.

Hi Vekia, Thank you for your help. I am getting another error when I got to Modules>Modules [PrestaShop] Fatal error in module revsliderprestashop: require_once() [function.require]: Failed opening required '__DIR__/revprestashoploader.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') I'm assuming this is also caused by the Revolution Slider. I will contact the theme developer and module developer. Thank you.