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freddyk

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  • Location
    Portland, OR
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    Freelancer

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  1. I am having the same problem. Have you found a resolution yet?
  2. I had to do the entire shop. There is probably a simpler solution but I could not find it.
  3. elpatron you were correct. I did a fresh install and it is working. I am stoked about the possibilities of this cart. Thanks again for your help!
  4. I was starting to think that starting over may be the best idea. I will try a fresh install. Either way I will let this thread know how it goes.
  5. Could this be a hint. In the screenshot below it indicates 'No Delivery Slip' in the upper right hand corner. It seems to me that a delivery slip is exactly what I am looking for. Do you know where there is a setting that will generate an delivery slip email?
  6. Still no luck. I removed my custom theme and reset the theme to the default. I verified that the html and text files for the english language files are in place. After running a couple test purchases through PayPal the customer got the appropriate notifications from PayPal but nothing from my store. My store did send my merchant email account an email notifying that a sale had been made but nothing to the customer. The hunt continues...
  7. Thanks elpatron! I am not sure yet but I'll bet that is it. My translations were all missing. It is because I was attempting to use my own custom theme based on the default theme. Apparently it is not as easy to create a custom theme as I thought. I am now reverting to the default theme that has the translations available to see if the customer receipt emails are being sent. Fred
  8. Just a little more information. I am trying to exclusively use PayPal. Once the payment is sent in to PayPal I want the customer to get an email which presumably will have the link to download the virtual product.
  9. Thanks for your help elpatron. Your post is the first I have heard about this feature. Here is what my status screen looks like. Could it be that with virtual products that I need to enable the email on delivery option for customers?
  10. I still have not solved the problem. I might have to find a different solution. It is too bad though because PrestaShop had so much going for it.
  11. Hi My Prestashop installation is not sending receipts to customers. All other email is working. I went to the 'advanced parameters' section and sent a test email and it works. I then activated the 'Mail Alerts' module and that is working. When I run a test purchase through PayPal I received an email from the 'Mail Alerts' module telling me that I just made a sale. The problem is that the customer never received an email. Also my product is 'virtual' so I need the customer to receive an email with a download link. Does anyone have any ideas? Do I need to install an additional module to enable customer email receipts? Thanks
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