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hontoir

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    UK
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    Freelancer

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  1. Firstly, yes I did check for errors.. there were none. Secondly, I have requested a server upgrade from my host, which has just happened.. resulting in the problem being fixed
  2. Hmm seem to be having a lot of issues with a fresh install of 1.6.. after it destroyed my previous version whilst updating. Standard 5-Step Checkout New Customer When clicking 'Register' at the bottom of the new account details the website is directed to a blank white page. A new customer is created in Back Office. Existing Customer Allows Login, right up until the Payment Selection (Step 5). At this point the Cart is correct and includes the shipping cost. When Payment type is selected the Shipping cost has been removed from the total cart amount. Express 1-Page Checkout New Customer When 'Save' is selected at the bottom of the new account details, nothing happens. However, a new customer is created in the back office. Existing Customer When submitting the login details an 'Error with cart' box is produced. Then all the detailed are shown. However, even with a carrier selected the 'Error Please choose a carrier' is shown in the Payment section.
  3. Yes I have turned error reporting on. The page is simply blank.. Page accessing is: www.domainname.com/en/login
  4. I have just updated to the latest version of Prestashop. When going through the checkout process a blank page is shown after pressing the Register button. No error messages are displayed.
  5. I have just updated to Prestashop 1.6 and updated my theme accordingly. This issue is happening with the default theme and new theme. Guest check out is disabled. If I sign in to my previous 'test customer' account, an error message is created and I am not able to proceed with the order. If I try to create a new customer then clicking the save button automatically updates the database and in the back office it adds the new customer, but nothing happens on the front end. It does not seem to move onto Step 2 (Delivery Options) Any assistance is appreciated Mike
  6. Does anyone have any ideas about this??
  7. Afternoon guys, I noticed that all of my customers orders, the address was incomplete and had ? in place of some data. I have checked out the Address Format for my United Kingdom and it also has ? I change it to the following: firstname lastname company vat_number address1 address2 city State:name Country:name postcode phone phone_mobile and when saved it automatically reverts to: firstname lastname company vat_number address1 address2 city State? Country? postcode phone
  8. I have managed a temporary fix by applying the one page checkout, this is still not the complete solution so would like some feedback regarding this.
  9. Not sure if this is linked, but when registering a new user and entering the address details there is no option to select the country. Looking at the Localisation, Countries, United Kingdom, the address format is currently: firstname lastname company vat_number address1 address2 postcode city Country:name phone phone_mobile however, as soon as I save it it reverts to this: firstname lastname company vat_number address1 address2 postcode city Country? phone phone_mobile
  10. Does anyone have any ideas please? This seems like such a stupid issue
  11. I am having problems with my site having recently installed the new version of Prestashop. If a guest adds a product to the cart then the shipping cost is added. I noticed that this shipping cost is maintained right up until the user is moved to paypal, here it has been removed. I also noticed that at any point once logged in if the user returns to the original cart then the shipping cost has been removed. Any help please? I've been ripping my hair out for the past 24 hours regarding this. Mike
  12. Thanks for the replies, it did sort itself out in the end. And it was using the default theme.
  13. Just installed a copy of v1.5.1, however, the Back Office is incorrectly formatted. Any ideas?
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