Hi, thanks, the only way I can find is using the online form or the online chat.
With the online form they reply, asked for the order number and then nothing for 2 days. With the online chat they ask for the order number, look into it, say it's my bank, I prove them wrong, then they say they will refer it to billing and email me, which I never get an email.
Is there another way? I actually just want to speak to someone who can solve the problem, not refer it to someone else.
I'm in Australia so can't call them.