Online Office USA

Are you now insinuating that I am somehow unethical because I am fed up with a lack of customer service? You just don't know when to stop do you? I sir do not "scam" my clients. I look out for their every need as required. I dedicate an enormous amount of time to their projects, which includes creating unique stores based on PS platform (up to now), assisting them with marketing, etc. I do not give wrong advice based on knee-jerk reactions but based on the needs and budget of the client. Understand your position? Is your position that of being rude? You are not Prestashop. You are nothing more than someone who throws their $.02 in. I'm sure I'm not the first person who finds you distasteful and crass. I showed my client these posts and when he stopped laughing he agreed with me about you! In fact he's taking me to lunch right now because he loved the laugh...maybe you served some purpose after all.

Some valid points from all. Some defensive posturing from others. I can't emphasize this enough: the original post was NOT intended to insult, degrade, diminish, or refute the fact the moderators do as good a job as possible with helping out. I like most thank them. Dh42...I find you extremely offensive. Your assumptions about someone's business, skills, or business model is so far from being professional I find it embarrassing for the rest of the moderators. Who in the hell do you think you are? To Matt: thank you for your input. Hopefully PS seriously looks at the number one complaint I see here which is a lack of support from PS itself. I agree PS has a whole multitude of positive factors. I also realize it has it's downsides. The service issue is huge! I don't want to keep harping on this but I had some customer service questions that I needed answered at BC and it was a very pleasant experience having those questions answered. I like PS. I have used it for some time now. The majority of my experience has been positive. However, the daily concerns about what may or may not be working is a little unsettling to say the least. I have happily made my move and I am glad I did. I wish everyone who is trying to operate an eCommerce store the best with whatever platform they choose.

Vekia I appreciate your help. However, I find this tiring and my problem is still unresolved. My time and the time and money of my client is far too valuable to continue this. I have simply removed the original offending module and put in a recommendation to my client that we should use another platform. They agree that even if we do have to pay BigCommerce $300 a year, it would save them in the amount of time that it takes to deal with PS. You seem to be genuinely interested in helping people and my hat is off to you. But I can't help but be reminded of a great line from the movie "The Outlaw Josey Wales" that goes "Don't p**s down my back and tell me it's raining." Thanks and keep up the good work!

*Sigh* After using PS for 5 stores I think I have spent enough time using it to realize that it is FAR from having "nothing inherently wrong" with it. I can see a whole forum chock full of proof that confirms that, and that your point is invalid.

Once again and I will repeat...this isn't an attack on the moderators themselves...and if I struck a nerve - sorry. Having said that I will add this: After all of the anguish PS has created, I am feeling a little less than humanitarian towards those who would try to tell me there's nothing wrong! You can blow sunshine up my pant leg until you're blue in the face and the same will still be true - PS customer service is sub-par.

Yes I have replies that don't help. The posting hasn't been edited to say resolved correct? I don't expect anything. But if that's helping then guess what? It doesn't. I see you're all jumping to defend yourselves though! And yes I will gladly pay BigCommerce because I value my time and instead of messing around trying to rework my PS store I can actually sell.

Please understand this is not aimed at any one person or even the tiny group of people who DO try to help (Vekia, Patron, and a couple others) it is directly aimed at PS. I understand ALL of your valid points...especially the ones that involve moderators volunteering their time. My point is precisely that we as users are reliant on other users, most of whom need help with their own issues, to get some sort of help. Yes this works often and has worked for me in the past - some of the time. Other times, there are mildly useful replies, and more often than not the issue remains unresolved...like my current issue for a perfect example. I, like many, appreciate all of the help the moderators give...but the fact still remains that the so-called service of the platform Prestashop leaves a GREAT deal to be desired. I just bought a new domain for a new product line that I am carrying, and I am using a different platform...doesn't exactly sing the praises of PS does it?

The title pretty much sums it up. It really is absurd that there is one moderator for this entire board. Alas, how many thousands of people have uttered that exact same sentiment...good luck to us all. I have another store on BigCommerce that gets replies by customer service within minutes if not immediately. I have zero issues with my site. I have zero headaches. I would never use Prestashop again for my own eCommerce sites, and fortunately, I have my client ready to migrate there as well. It is absolutely ridiculous how poor any resemblance to service PS has...it's a shame.

I removed and reinstalled module. Same problems. I TRIED to "break" the module and I can't even get it to do that! Is there any other input?

seems I have way bigger problems...none of my changes to the .tpl file are being "changed." I wasn't getting any changes when I altered code, so for a test, I completely demolished the code and there are no changes being made to that file!

okay we're getting closer...however, altering and even removing the styling had no effect. I made changes, forced compile, cleared cache and cookies and still no changes on site.

I appreciate the help...however as I said, I looked in that file. If you can find it - Bless you! Here it is: {* * 2007-2012 PrestaShop * * NOTICE OF LICENSE * * This source file is subject to the Academic Free License (AFL 3.0) * that is bundled with this package in the file LICENSE.txt. * It is also available through the world-wide-web at this URL: * http://opensource.org/licenses/afl-3.0.php * If you did not receive a copy of the license and are unable to * obtain it through the world-wide-web, please send an email * to [email protected] so we can send you a copy immediately. * * DISCLAIMER * * Do not edit or add to this file if you wish to upgrade PrestaShop to newer * versions in the future. If you wish to customize PrestaShop for your * needs please refer to http://www.prestashop.com for more information. * * @author PrestaShop SA <[email protected]> * @copyright 2007-2012 PrestaShop SA * @version Release: $Revision: 6594 $ * @license http://opensource.org/licenses/afl-3.0.php Academic Free License (AFL 3.0) * International Registered Trademark & Property of PrestaShop SA *} <!-- MODULE Home Featured Products --> <div id="featured-products_block_center" class="block products_block clearfix"> <h4 style="font-size:16px;">{l s='Featured products' mod='homefeatured'}</h4> <div><p>test</p></div> {if isset($products) AND $products} <div class="block_content""> {assign var='liHeight' value=250} {assign var='nbItemsPerLine' value=5} {assign var='nbLi' value=$products|@count} {math equation="nbLi/nbItemsPerLine" nbLi=$nbLi nbItemsPerLine=$nbItemsPerLine assign=nbLines} {math equation="nbLines*liHeight" nbLines=$nbLines|ceil liHeight=$liHeight assign=ulHeight} <ul style="height:{$ulHeight}px; margin-left:26px;"> {foreach from=$products item=product name=homeFeaturedProducts} {math equation="(total%perLine)" total=$smarty.foreach.homeFeaturedProducts.total perLine=$nbItemsPerLine assign=totModulo} {if $totModulo == 0}{assign var='totModulo' value=$nbItemsPerLine}{/if} <li class="ajax_block_product {if $smarty.foreach.homeFeaturedProducts.first}first_item{elseif $smarty.foreach.homeFeaturedProducts.last}last_item{else}item{/if} {if $smarty.foreach.homeFeaturedProducts.iteration%$nbItemsPerLine == 5}last_item_of_line{elseif $smarty.foreach.homeFeaturedProducts.iteration%$nbItemsPerLine == 1} {/if} {if $smarty.foreach.homeFeaturedProducts.iteration > ($smarty.foreach.homeFeaturedProducts.total - $totModulo)}last_line{/if}" > <a href="{$product.link}" title="{$product.name|escape:html:'UTF-8'}" class="product_image"><img src="{$link->getImageLink($product.link_rewrite, $product.id_image, 'home_default')}" height="{$homeSize.height}" width="{$homeSize.width}" alt="{$product.name|escape:html:'UTF-8'}" />{if isset($product.new) && $product.new == 1}<span class="new">{l s='New' mod='homefeatured'}</span>{/if}</a> <h5><a href="{$product.link}" title="{$product.name|truncate:33:'...'|escape:'htmlall':'UTF-8'}">{$product.name|truncate:33:'...'|escape:'htmlall':'UTF-8'}</a></h5> <div class="product_desc"><a href="{$product.link}" title="{l s='More' mod='homefeatured'}">{$product.description_short|strip_tags|truncate:65:'...'}</a></div> <div> <a class="lnk_more" href="{$product.link}" title="{l s='View' mod='homefeatured'}">{l s='View' mod='homefeatured'}</a> {if $product.show_price AND !isset($restricted_country_mode) AND !$PS_CATALOG_MODE}<p class="price_container"><span class="price">{if !$priceDisplay}{convertPrice price=$product.price}{else}{convertPrice price=$product.price_tax_exc}{/if}</span></p>{else}<div style="height:21px;"></div>{/if} {if ($product.id_product_attribute == 0 OR (isset($add_prod_display) AND ($add_prod_display == 1))) AND $product.available_for_order AND !isset($restricted_country_mode) AND $product.minimal_quantity == 1 AND $product.customizable != 2 AND !$PS_CATALOG_MODE} {if ($product.quantity > 0 OR $product.allow_oosp)} <a class="exclusive ajax_add_to_cart_button" rel="ajax_id_product_{$product.id_product}" href="{$link->getPageLink('cart')}?qty=1&id_product={$product.id_product}&token={$static_token}&add" title="{l s='Add to cart' mod='homefeatured'}">{l s='Add to cart' mod='homefeatured'}</a> {else} <span class="exclusive">{l s='Add to cart' mod='homefeatured'}</span> {/if} {else} <div style="height:23px;"></div> {/if} </div> </li> {/foreach} </ul> </div> {else} <p>{l s='No featured products' mod='homefeatured'}</p> {/if} </div> <!-- /MODULE Home Featured Products -->

Hello! I need to remove the spacing under my Featured Products block. I have the settings at what I need them to be (5). However, as soon as I add the 5th product, the module wants to do some automatic math and adds a second row. I've checked the .php and .tpl files and I noticed that the variable for the number of items hasn't changed (hope that makes sense!) I have looked at the forum and done a search and this issue doesn't seem to have gotten any attention. http://onlineofficeusa.com thanks

Using v 1.5.4.1; tried uploading a correctly created and named favicon.ico; emptied and refreshed cache; no icon showing in any browser. http://onlineofficeusa.com

Outstanding!