Hi there,
I am a new user of Prestashop - I didn't build my site myself, it was built for me by a developer.
Since completion of the site, several customers have told me that they can't purchase - the 'Add to Cart' button does not show on their screen (on the item pages), and images don't display. Their wishlist doesn't display properly, and they can't update their address (although I can see their new address added in the admin panel).
I contacted the developer of the site and he advised that the customers must be using IE7, as Prestahop is only usable on IE 8 & 9 - but one of the customers has advised that she is using IE 8. I asked them to send me screenshots - both show pages with no images (the item pages), no 'Add to Cart' button, and the wishlist page is scrambled.
I use a Mac, and have had no problems. I've had a new developer look at the site and he's advised that he's having some challenges fixing it, as it's a problem with Prestashop and IE. He's also advised that I'm going to have some challenges when I upgrade, and am likely to lose all of my content and data, and has recommended I rebuild the site in a different type of software, which I'm not keen to do.
Wondering if anyone might be able to shed any light on this scenario for me? I'm not a developer and am unable to fix the problem myself, so I'm relying on professionals but unfortunately none of them know how to fix it.
Each customer who views my site with no 'Add to Cart' button is yet another customer I lose :-(
I'd be so appreciative if anyone could offer some advice, or perhaps advise me on how I can find a developer who is an expert in Prestashop?
Warning: My site contains some adult products - www.pleasurerepublique.com.au
Thanks!
Toni