Omega

My request for a refund has now been accepted and should be with me within 10 working days! At least it is on it's way. I would advise people to deal with the developer direct as knowledge of the modules on Addons is not as good as it should be. If you have "Our team of experts will give you the advice that's right for you", on the front page of your store, please make sure that you know what you are advising on. I would have prefered it if Addons said "Sorry, but we are not too sure. Let us contact the developer and get back to you". That way I would not have been inconveinienced buying the wrong module and I would have been more likely to make further purchases from addons. As it stands, I will proberbly not buy from Addons and seek module programmers direct. There are too many complaints like mine from other addons customers. Please sort something out. You have a supurb e-commerce platform.

Still no refund after developer has agreed to give refund. Who issues refund? Addons or developer? Can this please be sorted today.

I did get the chat transcripts sent to me, but not the first one I didnt know that addons was just a market place like Amazon for modules otherwise I would have put a request on the forum for a developer. When you ask questions before purchase and get the ok that it is suitable, what more can I do?

I went to the addons store to purchase a module to help my customers narrow down their search. I wanted a make model year search. I was advised by a customer service chat that the software I was looking to buy was suitable to my needs. It wasnt, so I requested a refund only to be told that : "We unfortunately will not be able to respond positively to this request. Indeed, refunds can not be done on simple demand as PrestaShop is a Marketplace. However, a refund is possible in case of a malfunction that the developer of the module itself can not solve". Surely this is a case of mis sold due to inaccurate information that was recieved, This has nothing to do with the developer as the module is not faulty. The correct module is urgently required but I am, as it stands, not likely to be purchasing from the addons store again if this is not rectified asap. I have sent an email to the developer and addons has contacted the developer. What they expect the develper do, I have no idea as it has simply been mis sold to me via a chat. Also, there needs to be a better ticket system in place. When I recieve an email from addons, it is a noreply email address and i would have to contact addons again explaining again my problem, because there seems to be no record of the conversation anywhere. I quote "Our team of experts will give you the advice that's right for you" please work by your moto and admit when you have been wrong.

Hi all Not too sure about the new forum layout yet but I am sure it will grow on me. I want to use parcels2go to find couriers that offer the best prices. The way it works is that you link the p2go website to your website using Prestashop. When you get a sale, all the details are sent to p2go in your account so when you have the time, you can just click and find the best price. Heres the problem. When I enter the API and website details I get the following error. Warning: There is a bug in PrestaShop 1.6.0.9 that prevents integration with this version, they will be releasing a fix for this in 1.6.0.10 The remote server returned an error: (503) Server Unavailable I am running the latest 1.6.0.11. Has this been overlooked or is it a permanant thing? thanks for any info

I Have done a fresh install of PS 1.5. I have deleted the install folder and renamed my admin folder I can get to the admin log on page and enter my user/password. When I press enter nothing happens. I am still looking at the admin log on box. Whats happened? Thanks

Basically, I dont like wordpress and I can not get my head around it what so ever. Is it possible to use prestashop and all its features as not only a store, but also as a news website, twitter feed and blog?

But I assume Certified prestashop modules will be ok that have been made by Prestashop?

Thanks for the relpy. Will my existing modules be compatible? Will I have to contact 3rd party suppliers? Thanks

You dont need to alter the php for your products to show in the search. Goto: Preferences/search in the back office Where it says "indexation" you will see the words -> Add missing products to index. -> Re-build entire index. Click -> Re-build entire index. Your search function should work now

You dont need to alter the php for your products to show in the search. Goto: Preferences/search in the back office Where it says "indexation" you will see the words -> Add missing products to index. -> Re-build entire index. Click -> Re-build entire index. Your search function should work now

Try this. Just change the images if needed. http://dapurpixel.co...restashop-theme 100% free. Just leave the "designed by" bit for the creator

I currently have the latest stable 1.4 version of PS but I am wary of adding anything to the shop and the design. When 1.5 final arrives ( please be soon) will it just be a straight forward upgrade using the back office or will I have to install everything again over FTP and start again. Thanks for ny help btw when is final due?

When you say order confirmation emails, do you mean what you recive on a sale or what your customer recieves when they purchase something? Make sure the email alerts module is installed and configured.

The addy is www.wabi.cc