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littleeglantine

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  • First Name
    Stéphanie
  • Last Name
    Staub

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  1. anyone having the solution? I have the same problem here...
  2. Hello, In Prestashop 1.7, it is said that Category cover image - displays the file transferred from the disk next to the category description. Category thumbnail - the image is displayed on the main category page. If you don't add a file here, the system will use the file from the category image. but when I upload a category cover image, even if I have uploaded a category thumbnail, it is the category cover image that will show online ( and not the category thumbnail I have uploaded), even if it the thumbnail is uploaded properly in the BO. And If I don't put a category thumbnail then I will get a "no image"on the website... which does not look nice either! I want to have a category thumbnail that is different from the category cover image but it does not work... but it should! can you tell me how to change the code so that it works as it should be? thank you
  3. Thank you very much. I bought the EK sitemap generator with images Module: https://addons.prestashop.com/en/seo-natural-search-engine-optimization/19224-ek-sitemap-generator-with-images.html and it solved the problem.
  4. Hello, I have the same issue with prestashop 1.6.1 and would very much like to know where to go in the DB to put the right code so that the image ALT corresponds to the caption we entered in the back office, and not the current product description, which is too long and not good for SEO and the images being properly indexed by Google. Could also someone give me the right code to add? Also, the sitemap only indexes the main image for each product, and not each one of them. Has anyone found a solution ? Thank you very much in advance...
  5. Hi, I have exactly the same issue. I moved from a WebCreator pro designed website to Prestashop 2 years ago, and, with the same SEO optimisation I saw the my Google rankings go down... Have you found any explanation? Is there anyone who could help? Thank you in advance...
  6. Bonjour, je suis sur Prestashop 1.6.1.2 et j'ai eu le meme problème. J'ai acheté le package de support Prestashop et ils ont ramé pendant 2 mois sans trouver de solution. Et puis un ami m'a recommandé http://www.prestatoolbox.fr/ En quelques heures ils ont réglé le problème!! dans mon fichier ftp, ils ont remplacé les fichiers admin, class et js par les fichiers originaux de Prestashop 1.6.1.2 et ca a résolu tous les problèmes! le bouton save fonctionne maintenant normalement. Ils ont aussi vu un certain nombre d'autres soucis sur mon site, qu'ils ont réglés dans la foulée... Honnêtement je suis bluffée par leur connaissance de Prestashop, leur rapidité et leur gentillesse... dorénavant dès que j'aurai un soucis sur Prestashop je ne passerai que par eux!
  7. I had the same issue with the forever spinning save button. I am under Prestashop 1.6.1.2. I paid the Prestashop support package and had them trying to find a solution for two months but nothing worked. A friend of mine finally recommended this compagny : http://www.prestatoolbox.fr/ They were absolutely fantastic! they fixed my issue in a few hours. Basically they checked everything on my website and took off from my FTP repertory the files -admin, -class, and -js and replaced them by the original files from Prestashop 1.6.1.2. And it worked!!! They also found a few more issues I had on my website and fixed them as well... Very effective, very nice, I cannot recommend them enough. I have decided that if I have any problem in the future with Prestashop I will only work with them.
  8. I had the same issue with the forever spinning save button. I am under Prestashop 1.6.1.2. I paid the Prestashop support package and had them trying to find a solution for two months but nothing worked. A friend of mine finally recommended this compagny : http://www.prestatoolbox.fr/ They were absolutely fantastic! they fixed my issue in a few hours. Basically they checked everything on my website and took off from my FTP repertory the files -admin, -class, and -js and replaced them by the original files from Prestashop 1.6.1.2. And it worked!!! They also found a few more issues I had on my website and fixed them as well... Very effective, very nice, I cannot recommend them enough. I have decided that if I have any problem in the future with Prestashop I will only work with them.
  9. I had the same issue with the forever spinning save button. I am under Prestashop 1.6.1.2. I paid the Prestashop support package and had them trying to find a solution for two months but nothing worked. A friend of mine finally recommended this compagny : http://www.prestatoolbox.fr/ They were absolutely fantastic! they fixed my issue in a few hours. Basically they checked everything on my website and took off from my FTP repertory the files -admin, -class, and -js and replaced them by the original files from Prestashop 1.6.1.2. And it worked!!! They also found a few more issues I had on my website and fixed them as well... Very effective, very nice, I cannot recommend them enough. I have decided that if I have any problem in the future with Prestashop I will only work with them.
  10. Thank you MacRoy! I have actually figured out that when I transfered my Prestashop files to the root directory, I lost the Admin123 file, so I could not access the back office anymore! But thankfully I had kept a back up and I can now access the backoffice. Thanks for your tips!
  11. Hello, I have just completed the copy/pasting of the prestashop files from a folder 'Prestashop' to the root directory. I use Hostpapa and have installed Prestashop through controlpanel. When going to the 'Admin' url from the controlpanel, I get the following error: "Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request." I edited the admin URL on the cpanel install path, updated the shop-url and settings.inc php files. I got part of the homepage back and understand my next step is is to refresh the URL's. But to do this I need to access the backoffice. I did login the phpmyadmin to update the Uri directory to just / instead of /prestashop/. I also updated the permissions of settings.inc to 755 without much success. Any advice is welcome. Thank you. Stephanie.
  12. HI everyone, I get the same error message: (timeout) A server error occurred while loading the tabs: some tabs could not be loaded. Please try again by refreshing the page. If you are still encountering this problem, please check your server logs or contact your hosting provider for assistance. I am a newbie and don't really understand what I should do... Is there any way to solve this problem? Thank you very much! Stephanie
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