a5dev

Try this: Create a NEW development site. Install the latest version of PrestaShop. Configure it with one item only. Activate the latest UPS module, plug in your account info and test it. If it works there, then you know it's a problem with your site - either the version of PrestaShop you are running or something else. Quite a few companies (ups, fedex, authorize.net) locked down their web services to make them more secure, and disabled old cipher suites. Have you checked your UPS account to make sure it's still active and the API info is still valid? I'd make a dev site if I were you, and test it there. Don't worry about installing a theme or tweaking the design. Just a raw install of PrestaShop latest version, and test your UPS account from there.

Nope, never fixed it. Lost faith in PS and moved to Shopify. Bummer because I spent a LOT of time and money getting myself into PrestaShop as a developer.

I am running an old version of Prestashop (1.5.4.1). A few days ago the UPS module stopped working. Only reason I found out was because a customer contacted me to say no shipping options were available in the checkout page. I log into the back end of PS and go to the UPS Module. I have the latest version installed (1.3.3). I've confirmed with UPS that my account is active and in good standing, and they even confirmed that the web service login. password and API key are correct. Nobody changed anything here in the back end, and UPS says the web service is working fine. I have a second store running a newer version of PrestaShop (1.6.x), same version of the module, and the UPS works fine on there. As a test, I took store #2's API info and pasted it into the broken site (1.5) and it still failed. Something is up with this store where it all of a sudden can no longer communicate with UPS. The error message that gets returned in the module is very generic: "Webservice test connection : UPS Webservice seems to be down, please wait a few minutes and try again". It's been 2 days of trying and it's still not working. Any way to get more information about what's gone wrong? I tried unchecking all shipping options except for one (UPS Ground) and it still fails. I have tried changing the Packing weight and handling fee. There are no rules set up in the Categories and Products tabs, and the help screen does not offer anything. This is the PrestaShop UPS module that comes with PrestaShop and I like I said, it was working fine all this time, then for no apparent reason stopped working. If I could at least see some log info or a more descriptive error message at least that would be a start. Thanks in advance!

same thing happens with me. I click the button and nothing happens. Is there a way to manually upgrade from 1.7.1.0 to 1.7.1.1?

By the way ... if I DELETE a category, I get the same thing ... category is deleted but I get a blank page.

Running PS 1.7.1.0 on a VPS, PHP 7.1.4 From the admin, I go to Sell > Catalog > Categories I click the Add New Category button Enter a name for the category Click Save Next page is blank If I refresh, I still get a blank page but behind the scenes the category is added again. Seems like Prestashop's favorite thing to do is show a blank white page when it gets confused. I haven't tried turning on debug mode yet, but wanted to know if anyone else was having this problem and if so, how to fix it. And a note to PrestaShop ... a *little* bit of information in these blank pages (especially on the admin side) would be VERY helpful!!

But ... the original problem still remains, which is: If I log into the back end of my fresh install of PS 1.7.0.4, go to Module > Modules & Services, click on the Installed Modules tab and then click the 'Upgrade' button (next to ANY module that says an update is available) ... I get this error message all the time: "Exception thrown by module xxx on upgrade. Error sent by Addons. You may need to be logged." What does "You may need to be logged" mean ??? Does this mean I need to log *in*? Where? Into the Addons marketplace? I clicked the 'Connect to Addons Marketplace' button at the top of this page, but when I try to log in using my Addons credentials (which I KNOW are correct), I get an error that the login is incorrect. (If I open a new tab and go to https://addons.prestashop.com I am able to log in just fine, using the same login and password)

OK, here are the solutions to the first two issues: Issue 1: (SSL CA bundle not found) ------------------------------------------------------------------ Apparently this issue is still unresolved as of 1.7.0.4, but follow the steps in this post to fix it: https://www.prestashop.com/forums/topic/566562-cannot-acces-modules-tab-in-backend-of-presta-17/ Issue 2: (OutOfMemoryException in XliffFileLoader.php line 229) ------------------------------------------------------------------ I worked with my awesome web hosting company (a2hosting.com) and they resolved the issue. They created a .user.ini file and placed it in the root of my prestashop site. There is a directive in there: memory_limit = 512M Apparently the site was defaulting to 32M and PrestaShop was running out of memory. Increasing the memory allocation to 512M solved the problem and I can also see the back end is running faster.

I set _PS_MODE_DEV_ to 'true' and now when I try to go to the Modules > Modules & Services page, I get this error: OutOfMemoryException in XliffFileLoader.php line 229: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 106496 bytes) This is running on a VPS with 4gb of ram and according to my vps control panel, there are 2.6gb free memory (and the hard drive is nowhere near full). I've tried rebooting my VPS and I get the same error. Is there a place to specify the memory allocated to each instance of prestashop?

Did a brand new, clean install of PrestaShop 1.7.0.4 on a VPS running php 7.1.1 If I go to Modules > Modules and Services I get an error "Cannot get catalog data, please try again later. Reason: SSL CA bundle not found: /home/abcdef/dev125.mywebsite.com/app/cache/prod/cacert.pem" I read on another post, that this issue was resolved in version 1.7.0.1 but I am running 1.7.0.4 I followed the steps (from that post) to re-create the cacert.pem file and upload it to /app/cache/prod Now the module page will load (sometimes). Sometimes when I go to the Modules page, the error about the cacert.pem no longer appears, but I get an HTTP ERROR 500. Sometimes if I reload the page, the page will load, but then if I click on the Installed Modules tab or the Notifications tab, I get the HTTP ERROR 500. Also, if I log into the Admin site and try to go through the default pop-up onboarding, I get an HTTP ERROR 500. Finally, if I log into the back end and go to Module > Modules & Services, click on the Installed Modules tab and then click the 'Upgrade' button (next to ANY module that says an update is available) ... I get this error message all the time: "Exception thrown by module xxx on upgrade. Error sent by Addons. You may need to be logged."