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kozmet

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  • First Name
    Klaja
  • Last Name
    Loka

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  1. Does anybody in this forum requested to test the restore of backup from her/his hosting provider ? If yes, I'd appreciate it too much if you can share experience and/or thoughts about it. I'm really in doubt to which hosting provider I have to host my Prestashop. Thanks !
  2. Hello & Thanks for your post ! What I'm telling is not requesting fixing any running feature or module. That is bread and butter of every hosting activity ! The restore of the backup was requested intentionally to be handled by their support in order to avoid back and forth emails claiming any change by the user. The request was simply as following : 1. Install a fresh copy of prestashop 2. create a full backup of it (files and database) 3.restore the full backup 4.test the site content from the mobile terminals. If you see only the logo of the shop and a black strip that means that modules of prestashop are disabled for mobile terminals. I'm wandering how the other people are hosting in such environments without being 100% sure that restore of the backup works 100%. This is a crucial thing even the hosting providers are claiming 99.99% availability of their services . I really appreciate if anybody here tested that restore backup exercise and share the results here. Thanks !
  3. Hello ! I'd like to host prestashop at A2Hosting ,but before doing that I'd like you confirm if the restore of the backup doesn't disable the prestashop modules for mobile devices. I hosted few weeks ago at siteground.com and arvixe.com and when I requested from them to test the restore of previous day backup the modules were disabled for mobile terminals and the site shows only logo and and black strip underneath it in all mobile terminals. I don't know if that is a bug so I kindly request you to perform this test below and let me know the result. 1. Install a fresh copy of prestashop 2. create a full backup of it (files and database) 3.restore the full backup 4.test the site content from the mobile terminals. If you see only the logo of the shop and a black strip that means that modules of prestashop are disabled for mobile terminals. Thanks !
  4. Hi guys ! I'd like to draw your attention before you go to select the right hosting provider for you. Apart the advice for the right HW/SW dimensions you have to select it is really important you get from them a commitment for covering disaster recovery issues which are essential on your business continuity plan. My [spam-filter] had a very bad experience with two hosting providers which were claiming to provide also support for Prestashop issues . The issue that both hosting providers failed to resolve is the following: After the restore of backup (full backup ,files and database) the modules are disabled for mobile devices and your site will show on your mobile only the logo of the shop and a black strip underneath . That is happening at least with default theme offered by prestashop default install. I'm going to tell the story shortly ,but please be very careful with hosting providers despite their promises. First try was with siteground.com hosting provider. Sales team promised they support prestashop issues ,but when I requested to find and fix why the modules are disabled for mobile terminals after the restore of backup the answer was " We do not deal with such things ,we deal only with hosting issues !". My [spam-filter] spent a lot of time to convince them about the issue and nobody got it seriously and gave a solution. Anyhow they had a good response time. Second try was with arvixe.com. Learning some lessons from the previous provider the request to sales team of arvixe.com was clearly stated : "Do you have any special support for Prestashop issues ? " and the answer was " Yes ,we do !". My [spam-filter] requested them the same thing ,restore a backup from previous day and the same happened. The modules were disabled for mobile terminals after the restore of the database. They failed to give a solution and fix it ,but their support was terrible and comparing to siteground.com they are too far below in terms of response time and communication. I'm wandering if one of you tested the same with any hosting provider. Please don't blame me in case the same will happen and your site will not be shown correctly from mobile terminals. Kind Regards !
  5. Hello and Thanks for your time reading my post ! I get the windows of paypal and there I enter my paypal sandbox credentials and after that I get this error. The strange thing is that after confirming the terms and conditions and clicking on the paypal no windows of paypal is opening. I have to go to paypal module and activate Make your client pay without leaving your website to "No" to get paypal login windows. I just reverted back from a backup and it looks I don't get that error again ,but I get something else using my sandbox test API as merchant and testing buyer account. This is what I get while performing transaction: This transaction cannot be completed... Return to test facilitator's Test Store At this time, we are unable to process your request. Please return to test facilitator's Test Store and try another option. I checked also some translation I made for cms pages through BO like terms & conditions and they were lost upon restoring old backup. Prior to restore the old backup I made a copy of all files in my PC. It is possible to retrieve those translations ?
  6. Hi guys ! I'm still learning how to configure my prestashop and recently I decided to try paypal payment module. I have installed it and configured in testing mode with my sandbox credential and after checkout I get this window(attached) After pushing "I confirm my order button" I get this error in /modules/paypal/express_checkout/payment.php page ************************************************** Error occurred: Please try to contact the merchant: <b>PayPal response:</b> TIMESTAMP -> 2015-08-06T16:43:26Z L_ERRORCODE0 -> 10448 L_SHORTMESSAGE0 -> Unconfirmed email L_LONGMESSAGE0 -> A confirmed email is required to make this API call. L_SEVERITYCODE0 -> Error ------------------------------------------------------------------------------ I tried also as the guest and it works with no errors I noticed also another thing in the page /index.php?controller=order-opc few times when I click on the button Please choose your payment nothing happens, but if I go to my cart and click on the checkout button then I get the window of paypal . Can you please help me how to resolve those problems ? Thanks a lot in advance for your help and suggestions ! Regards! Klaja
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