nicogal

Hello santolla, I'm experiencing same issue as you in a theme installed. Almost all columns options have disappeared in "Appearance of columns". I can't manage that. How you solve it? I can't find information about that.

Yes, the issue occurs randomly. Not always when clicking a button in the backoffice, not always when clicking the same button. What happen is what I posted on my previous screenshot, 20-30 seconds of loading without any reason, and suddenly everything loads in miliseconds. I have also seen the "network" tab as omine mentioned (thanks for that @omine ), and I can only see one url (from the button clicked) and no errors.

Could the screenshot be seen? I can't upload images directly to my comments, the forum doesn't allow me (I think I have a few messages yet).

Catalin Scaesteanu, about those requeriments you mentioned: - A domain name - Web server: Apache 1.3, Apache 2.x, Nginx or Microsoft IIS - PHP 5.2+ -> PHP 5.6 is recommended? Or better 5.5? - MySQL 5.0+ installed with a database created - SSH or FTP access (ask your hosting service for your credentials) - In the PHP configuration ask your provider to set memory_limit to "64M" and file_max_upload_size to "16M" -> Could be better 2048M of memory_limit and 1000 of max_execution_time instead? My server allow me these parameters, but I don't know... the difference is quite huge! - SSL certificate if you plan to process payments internally (not using PayPal for instance) - Optional PHP extensions: GD, cURL, SimpleXML, SOAP - To improve performances: MemCached, mcrypt PHP extension Thanks!

Hi Elpatron. I can't upload a screenshot directly to my comment, the forum doesn't allow me (I think because I have a few messages yet). Could you see the screenshot if you click the link? It's a dropbox file. I could also upload the screenshot to another service.

El Patron, here it is the performance screenshot you answered: https://www.dropbox.com/s/samv2yzuban957f/1611_performance.png?dl=0

Thanks for your trick vekia. After several time of refreshing, I could experienced the issue one time more. I attach a screenshot with dropbox: https://www.dropbox.com/s/st5phlr7y6vbnm8/parrot_infinity_spinning_wheel.png?dl=0 32,78 seconds for the first element, the rest load quickly after that. It happended almost the 10th time (as I said several times, it happens randomly), and I think it does not happen in the FO.

Thanks mickeboy1! I'm going to try it.

This is what I said, I feel something better but the problem persist. I compared that file (smarty.config.inc.php) on 1.6.1.0 and the same file on 1.6.1.1 using a filemerge software, and the new one is plenty of new "{" and "}" characters, the rest is exactly the same. If the old one worked well, does these new characters have sense? Maybe those changes are which is causing the issue? https://photos-6.dropbox.com/t/2/AACh5bhyujDhq29kqRhcUOVwBilzRHfXVZy8gq4blBfwpg/12/58846911/png/32x32/1/1440885600/0/2/file_merge.png/CL_dhxwgASACIAMgBCAFIAYgBygH/7YGIbvo1iN3XxpXctePgvqw6nLzMEbeEbEPZAZOm84Q?size=1024x768&size_mode=2

mickeyboy1, how do you get those numbers? Debug mode? Maybe it could help to isolate my problem.

Nortom, thanks for your solution. The fact is that I tried what you mention and I tried another one solution, but the problem persist (randomly). I also implemented these changes, but with no luck: https://github.com/PrestaShop/PrestaShop/pull/3836 I "feel" before these solutions the problem happen less times, but it continue happening. But as I said, as the issue happen randomly, I don't know if that feeling is true or not. I have not tried any other solutions.

Thanks for your reply El Patron! I'm going to try to answer your suggestions: 1) I have not configured anything on the smart, but it's a clean installation. I have never feel this kind of infinity loops on load in 1.6.1.0, 1.6.0.14 and similar versions. 2) Both version (1.6.10 & 1.6.1.1) are on the same Plesk server now, in different subscriptions. As 1.6.1.0 never fall down in this infinity loop while 1.6.1.1 yes; I guess we can reject a problem with the server. 3) About the modules, I have not installed any third party modules. But the truth is that I've installed some modules from Prestashop since the first moment. The fact is that I can not assure you if it was happening before these official modules installation, but I can say that the same modules are installed on the 1.6.1.0 version without any disturbance. I could deactivate the modules and try to figure out which one is causing the bug, but the difficult here is that the problem occurs randomly, sometimes is not happening, sometimes is happening for 20 second load, for 30 seconds load or infinity load (sorry my english). I tried to activate errors showing but there is no error, only the wheel above the parrot (left-up corner) always spinning. I'm looking for those screenshots you asking.

I have similar problem. In my case, it happens always in backoffice (similar as your problem), but the wheel located on the parrot (left-up corner) never finish of spinning and the page never finish of loading. Sometimes it takes 20 seconds, sometimes 30 seconds, sometimes never finish, sometimes it does not happen! Ramdomly! It did not happen on Prestashop 1.6.1.0, so I think is a bug from 1.6.1.1; but I couldn't find official info about that. I hope Prestashop team say anything about that, and about 1.6.1.2

I have been waiting several weeks for this 1.6.1.1 version to launch my shop with the last stable and trusted version (because I read some people commented that the first version of a new serial 1.6.x.0 sometimes is not very trusted). For making progress while 1.6.1.1 was finished, I was configuring and trying my shop in 1.6.1.0. Now I have two similar shops, one in 1.6.1.0 and other with 1.6.1.1, and I can guarantee the last one is terribly slow! The 1.6.1.0 does not have any problem of velocity, but the backoffice of the 1.6.1.1 sometimes spent 30 seconds or more to load completely (sometimes it does not end and I have to refresh the url); and that problem does not exist in 1.6.1.0 which is also a clean installation on a same server. I think it does not have any sense, while it happen randomly. As the bug seem quite "huge", I think Prestashop will release a 1.6.1.2 version fixing very soon, but Prestashop have not commented anything about that. Does Prestashop know about that? Is there any approximate date to 1.6.1.2 release? Should I wait until it (if it would released soon), use 1.6.1.1 or 1.6.1.0 and later 1-click upgrade? Thanks

The fact is I have been waiting several weeks for this 1.6.1.1 version, to launch my shop with the last stable and trusted version. For making progress while 1.6.1.1 was finished, I was configuring and trying in 1.6.1.0. Now I have two similar shops, one in 1.6.1.0 and other with 1.6.1.1, and I can guarantee the last one is terribly slow. The 1.6.1.0 does not have any problem of velocity, but the backoffice of the 1.6.1.1 sometimes spent 30 seconds or more to load completely; and that problem does not have any sense, while it happen randomly. As the bug seem quite "huge", I think Prestashop will release a 1.6.1.2 version fixing very soon, but Prestashop have not commented anything about that. What do you recommend?