juancopi81

Hi everyone, I am using PS Cloud 1.6.1.0 and I want to send an email to someone who registered as a client in my e-commerce but did not buy the item he was looking for. I don't find how to do it. Is there any way to send an email to a client that has not sent an email to the store? I am using sendinblue but all I can see is campaign (send email to list) and transactional emails, but they only showed the mails the store has sent (when a user created an account, for instance) Any help would be appreciated Juan

It says: "There was a technical problem during the installation of your SSL certificate. We are working to resolve it. As soon as the situation returns to normal, your SSL certificate will be enabled and this message will disappear. Thank you for your patience!" The problem is that it's been too long. Thanks for your help

I bought an SSL certificate but it is not installed yet, I still get "There was a technical problem..." after some days of buying it. What could I do? Here is the screenshot: Thanks

I would like to speed up my store: I am getting this results from Google: I already changed my Smarty and CCC settings as explained in https://www.prestashop.com/blog/en/quick-easy-settings-speed-prestashop-store/. How can I improve my results in pagespeed? Thanks

I did not copy any code, I installed the module LivePerson and wrote my LiveEngage Account Number. Hope this helps you...

Nice!!! Now it working fine!! thanks a lot

You do not remember? I still have the problem...

I have the same problem, have you been able to solve this?

Thanks! It worked

Is there anyway to add the rel="publisher" tag in Prestashop Cloud? I want my store to be associated with my Google+ account and have the rich snippets in Google. Thanks

I want to have a live chat so I just installed the recommended chat LivePerson; however I am having some problems: - When I visit my store from my mobile device, I do not see the chat (but I do in my laptop) - I am trying to show the users a banner to invite them to chat when they are about to abandon the cart. I created a flow in liveengage but when I test it, it does not work. Should I include in the flow the urls with http... with www with the slash at the end or what else could be happening? Thanks a lot!

Hi Thanks a lot liqfx. That solved the problem. I disabled "United States" in countries, and now everything is working as expected!!

I'm using Prestashop 1.6.1.0. I tested the shop on a Moto G - Chrome Explorer - and there is where I see prices without tax. I only have the native groups and did not made any changes in the groups. I am going to add the problem to the bug-tracker as you suggested! Thanks again, Juan Carlos

So no solution yet... I still have this problem

Hmmm thanks a lot, I am going to check what you told me. Also the digits. I am going to change that, I do not want a comma but a point to separte the thousands (not decimals in colombian pesos). And I am also going to check the site with other cell phones!