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[Customer Service error]: Cannot connect to the mailbox

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I can't connect my email to the "customer service" page of the back office.

I get the following error: 

Cannot connect to the mailbox :
[CLOSED] IMAP connection broken (server response)

The data of the mail are those of my domain and are correct (I also tried a gmail account but I receive the same error)

May you help me? Thanks in advice.


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