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Henrik41

Help Desk script - Suggestions

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Hi There,

   Is anyone using a Help desk script with Prestashop? if so which one are you using? 

Thanks

Henrik

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Your queries is not clear. I belive you can use any helpdesk (OR SAAS based helpdesk) with the PrestaShop. 

YOu can configure osticket as well to work with PrestaShop.

 

 

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Hi Jean-Luc,

  Osticket looks good. How can I integrate it with Prestashop ? I am guessing that both script have to have the same login info. 

Many thanks

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I think its not possible to integrate the the login info. Generally login info can be different for each system like addons prestashop & its forum is havivng the different registration & login form.

You can confiure the Preatashop cotnact such that tickets will be created in the OSticket (Redirect all the contact form email to specific email id). OSticket can be set to fetch the email from any email account & create the ticekts.

 

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