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Alex.B.

PrestaShop 1.7.6.0 - Bug installation 67% / 78%

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Bonjour à tous,

Je me permets de vous demander de l'aide par rapport à l'installation de mon prestashop 1.7.6.0 chez 1&1, formule essantial.

Mon installation se bloque à 67% avec un message d'erreur "error 500" (navigateur PC: Firefox). Avec le navigateur mobile (Safari), même problème à 78%. C'est lors de l'installation des modules add-ons.

J'ai essayé sur MySQL 5.7 et 5.5, en PHP 7.3 et 7.2. En permission 777 sur les fichiers. En supprimant et en renvoyant les deux fichiers (index + zip) sur mon ftp. Rien n'y fait, l'erreur reste.

En supprimant le dossier install, j'ai accès au site et à l'admin, mais ne pensez vous pas que mon installation est tronquée ? Avez vous déjà eu / vu ce problème ?

Les infos trouvées sur le net avec le php.ini ont été prises en compte sans succès. J'ai ajouté: short_open_tag = Off (était en avertissement de comptabilité).

Il reste comme avertissement (mais comptabilité vérifiée):

Run the composer install command.

To get the latest internationalization data upgrade the ICU system package and the intl PHP extension.

Install and/or enable a PHP accelerator (highly recommended).

 

J'espère avoir été suffisamment complet et clair afin que vous puissiez m'aider.

 

Dans l'attente de votre retour, je vous remercie par avance.

Bonne journée.

 

Edited by Alex.B. (see edit history)

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Il me semble que si tu a une erreur 500 a l'installation tu peut récupérer des log dans le dossier prestashop ou tu peut voir le message d'erreur à l’installation.

Bref je pense qu'il faudrait savoir ce que dit l'erreur 500 pour t"aider.

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Merci pour ton retour.

Voici le contenu du fichier log, trouvé sous /var/logs (installation sur ftp refaite avant minuit).

[2019-08-04 00:05:39] app.ERROR: Class "AdminLinkWidgetController" not found in controllers/admin [] []
[2019-08-04 00:05:41] app.INFO: Exporting mail with theme modern for language Français (French) [] []
[2019-08-04 00:05:41] app.INFO: Core output folder: /homepages/45/d793352055/htdocs/mails [] []
[2019-08-04 00:05:41] app.INFO: Modules output folder: /homepages/45/d793352055/htdocs/modules/ [] []
[2019-08-04 00:08:47] app.ERROR: Class "AdminLinkWidgetController" not found in controllers/admin [] []
[2019-08-04 00:08:49] app.INFO: Exporting mail with theme modern for language Français (French) [] []
[2019-08-04 00:08:49] app.INFO: Core output folder: /homepages/45/d793352055/htdocs/mails [] []
[2019-08-04 00:08:49] app.INFO: Modules output folder: /homepages/45/d793352055/htdocs/modules/ [] []

 

Des idées svp ?

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D'apres les log il  manque des fichier à l'installation.

 

Ce que tu pourrait tester et de dezippé une 1.7.6 et de copier directement les fichier dans ton ftp et voir si ces message de controller not found continue.

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Merci pour ton aide.

J'ai trouvé une solution avec l'installation de la version PrestaShop v 1.7.5.2 Stable, et j'ai mis mon php en 7.2 (au lieu de 7.3).

Je ne sais pas si c'est une bonne idée de commencer comme ça pour mettre à jour plus tard ?

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2 hours ago, Alex.B. said:

Merci pour ton aide.

J'ai trouvé une solution avec l'installation de la version PrestaShop v 1.7.5.2 Stable, et j'ai mis mon php en 7.2 (au lieu de 7.3).

Je ne sais pas si c'est une bonne idée de commencer comme ça pour mettre à jour plus tard ?

Hum si ton systeme était en PHP 7.3  ca vient peut etre de la le soucis vu que pour l'instant prestashop n'est pas certifié compatible php 7.3

 

https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/

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Merci pour ta réponse !

Je vais configurer ma boutique puis la mettrai à jour ensuite.

Merci en tout cas !

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Bonjour,

Je souhaite installer prestashop et j'ai rencontré un problème similaire a ce topic:

Je suis chez Ionos en formule Essential.

J'ai téléchargé sur mon serveur depuis mon ftp la version prestashop 1.7.6.5.

Mon installation se bloque à 78% avec un message d'erreur "error 500" (navigateur PC: Firefox). Avec le navigateur mobile (Safari), même problème à 78%. C'est lors de l'installation du Thème. (voir fichier ci-joint)

J'ai donc essayer de modifier la config de mon php qui est donc en 7.4 mais je suppose que le problème a change vu que le post a maintenant plus d'un an.

Et en fouillant dans le fichier dont le post parle c'est à dire le fichier log, trouvé sous /var/logs

voici ce qu'il m'indique:

[2020-09-14 14:31:06] app.INFO: Protect vendor folder in module contactform [] []
[2020-09-14 14:31:06] app.INFO: Module contactform has no vendor folder [] []
[2020-09-14 14:31:06] app.INFO: Protect vendor folder in module dashactivity [] []
[2020-09-14 14:31:06] app.INFO: Module dashactivity has no vendor folder [] []
[2020-09-14 14:31:06] app.INFO: Protect vendor folder in module dashtrends [] []
[2020-09-14 14:31:06] app.INFO: Module dashtrends has no vendor folder [] []
[2020-09-14 14:31:07] app.INFO: Protect vendor folder in module dashgoals [] []
[2020-09-14 14:31:07] app.INFO: Module dashgoals has no vendor folder [] []
[2020-09-14 14:31:07] app.INFO: Protect vendor folder in module dashproducts [] []
[2020-09-14 14:31:07] app.INFO: Module dashproducts has no vendor folder [] []
[2020-09-14 14:31:07] app.INFO: Protect vendor folder in module graphnvd3 [] []
[2020-09-14 14:31:07] app.INFO: Module graphnvd3 has no vendor folder [] []
[2020-09-14 14:31:07] app.INFO: Protect vendor folder in module gridhtml [] []
[2020-09-14 14:31:07] app.INFO: Module gridhtml has no vendor folder [] []
[2020-09-14 14:31:07] app.INFO: Protect vendor folder in module gsitemap [] []
[2020-09-14 14:31:07] app.INFO: Module gsitemap has no vendor folder [] []
[2020-09-14 14:31:07] app.INFO: Protect vendor folder in module ps_banner [] []
[2020-09-14 14:31:07] app.INFO: Module ps_banner has no vendor folder [] []
[2020-09-14 14:31:07] app.INFO: Protect vendor folder in module ps_categorytree [] []
[2020-09-14 14:31:07] app.INFO: Module ps_categorytree has no vendor folder [] []
[2020-09-14 14:31:08] app.INFO: Protect vendor folder in module ps_checkpayment [] []
[2020-09-14 14:31:08] app.INFO: Module ps_checkpayment has no vendor folder [] []
[2020-09-14 14:31:08] app.INFO: Protect vendor folder in module ps_contactinfo [] []
[2020-09-14 14:31:08] app.INFO: Module ps_contactinfo has no vendor folder [] []
[2020-09-14 14:31:08] app.INFO: Protect vendor folder in module ps_currencyselector [] []
[2020-09-14 14:31:08] app.INFO: Module ps_currencyselector has no vendor folder [] []
[2020-09-14 14:31:08] app.INFO: Protect vendor folder in module ps_customeraccountlinks [] []
[2020-09-14 14:31:08] app.INFO: Module ps_customeraccountlinks has no vendor folder [] []
[2020-09-14 14:31:08] app.INFO: Protect vendor folder in module ps_customersignin [] []
[2020-09-14 14:31:08] app.INFO: Module ps_customersignin has no vendor folder [] []
[2020-09-14 14:31:08] app.INFO: Protect vendor folder in module ps_customtext [] []
[2020-09-14 14:31:08] app.INFO: Module ps_customtext has no vendor folder [] []
[2020-09-14 14:31:08] app.INFO: Protect vendor folder in module ps_emailsubscription [] []
[2020-09-14 14:31:08] app.INFO: Module ps_emailsubscription has no vendor folder [] []
[2020-09-14 14:31:10] app.INFO: Protect vendor folder in module ps_facetedsearch [] []
[2020-09-14 14:31:10] app.INFO: Module ps_facetedsearch has no vendor folder [] []
[2020-09-14 14:31:10] app.INFO: Protect vendor folder in module ps_faviconnotificationbo [] []
[2020-09-14 14:31:10] app.INFO: Module ps_faviconnotificationbo has no vendor folder [] []
[2020-09-14 14:31:10] app.INFO: Protect vendor folder in module ps_featuredproducts [] []
[2020-09-14 14:31:10] app.INFO: Module ps_featuredproducts has no vendor folder [] []
[2020-09-14 14:31:11] app.INFO: Protect vendor folder in module ps_imageslider [] []
[2020-09-14 14:31:11] app.INFO: Module ps_imageslider has no vendor folder [] []
[2020-09-14 14:31:11] app.INFO: Protect vendor folder in module ps_languageselector [] []
[2020-09-14 14:31:11] app.INFO: Module ps_languageselector has no vendor folder [] []
[2020-09-14 14:31:11] app.INFO: Protect vendor folder in module ps_linklist [] []
[2020-09-14 14:31:11] app.INFO: Module ps_linklist has no vendor folder [] []
[2020-09-14 14:31:11] app.ERROR: Class "AdminLinkWidgetController" not found in controllers/admin [] []
[2020-09-14 14:31:11] app.INFO: Protect vendor folder in module ps_mainmenu [] []
[2020-09-14 14:31:11] app.INFO: Module ps_mainmenu has no vendor folder [] []
[2020-09-14 14:31:11] app.INFO: Protect vendor folder in module ps_searchbar [] []
[2020-09-14 14:31:11] app.INFO: Module ps_searchbar has no vendor folder [] []
[2020-09-14 14:31:12] app.INFO: Protect vendor folder in module ps_sharebuttons [] []
[2020-09-14 14:31:12] app.INFO: Module ps_sharebuttons has no vendor folder [] []
[2020-09-14 14:31:12] app.INFO: Protect vendor folder in module ps_shoppingcart [] []
[2020-09-14 14:31:12] app.INFO: Module ps_shoppingcart has no vendor folder [] []
[2020-09-14 14:31:12] app.INFO: Protect vendor folder in module ps_socialfollow [] []
[2020-09-14 14:31:12] app.INFO: Module ps_socialfollow has no vendor folder [] []
[2020-09-14 14:31:12] app.INFO: Protect vendor folder in module ps_themecusto [] []
[2020-09-14 14:31:12] app.INFO: Module ps_themecusto has no vendor folder [] []
[2020-09-14 14:31:12] app.INFO: Protect vendor folder in module ps_wirepayment [] []
[2020-09-14 14:31:12] app.INFO: Module ps_wirepayment has no vendor folder [] []
[2020-09-14 14:31:12] app.INFO: Protect vendor folder in module pagesnotfound [] []
[2020-09-14 14:31:12] app.INFO: Module pagesnotfound has no vendor folder [] []
[2020-09-14 14:31:12] app.INFO: Protect vendor folder in module sekeywords [] []
[2020-09-14 14:31:12] app.INFO: Module sekeywords has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statsbestcategories [] []
[2020-09-14 14:31:13] app.INFO: Module statsbestcategories has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statsbestcustomers [] []
[2020-09-14 14:31:13] app.INFO: Module statsbestcustomers has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statsbestproducts [] []
[2020-09-14 14:31:13] app.INFO: Module statsbestproducts has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statsbestsuppliers [] []
[2020-09-14 14:31:13] app.INFO: Module statsbestsuppliers has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statsbestvouchers [] []
[2020-09-14 14:31:13] app.INFO: Module statsbestvouchers has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statscarrier [] []
[2020-09-14 14:31:13] app.INFO: Module statscarrier has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statscatalog [] []
[2020-09-14 14:31:13] app.INFO: Module statscatalog has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statscheckup [] []
[2020-09-14 14:31:13] app.INFO: Module statscheckup has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statsdata [] []
[2020-09-14 14:31:13] app.INFO: Module statsdata has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statsequipment [] []
[2020-09-14 14:31:13] app.INFO: Module statsequipment has no vendor folder [] []
[2020-09-14 14:31:13] app.INFO: Protect vendor folder in module statsforecast [] []
[2020-09-14 14:31:13] app.INFO: Module statsforecast has no vendor folder [] []
[2020-09-14 14:31:14] app.INFO: Protect vendor folder in module statslive [] []
[2020-09-14 14:31:14] app.INFO: Module statslive has no vendor folder [] []
[2020-09-14 14:31:14] app.INFO: Protect vendor folder in module statsnewsletter [] []
[2020-09-14 14:31:14] app.INFO: Module statsnewsletter has no vendor folder [] []
[2020-09-14 14:31:14] app.INFO: Protect vendor folder in module statsorigin [] []
[2020-09-14 14:31:14] app.INFO: Module statsorigin has no vendor folder [] []
[2020-09-14 14:31:14] app.INFO: Protect vendor folder in module statspersonalinfos [] []
[2020-09-14 14:31:14] app.INFO: Module statspersonalinfos has no vendor folder [] []
[2020-09-14 14:31:14] app.INFO: Protect vendor folder in module statsproduct [] []
[2020-09-14 14:31:14] app.INFO: Module statsproduct has no vendor folder [] []
[2020-09-14 14:31:14] app.INFO: Protect vendor folder in module statsregistrations [] []
[2020-09-14 14:31:14] app.INFO: Module statsregistrations has no vendor folder [] []
[2020-09-14 14:31:14] app.INFO: Protect vendor folder in module statssales [] []
[2020-09-14 14:31:14] app.INFO: Module statssales has no vendor folder [] []
[2020-09-14 14:31:14] app.INFO: Protect vendor folder in module statssearch [] []
[2020-09-14 14:31:14] app.INFO: Module statssearch has no vendor folder [] []
[2020-09-14 14:31:15] app.INFO: Protect vendor folder in module statsstock [] []
[2020-09-14 14:31:15] app.INFO: Module statsstock has no vendor folder [] []
[2020-09-14 14:31:15] app.INFO: Protect vendor folder in module statsvisits [] []
[2020-09-14 14:31:15] app.INFO: Module statsvisits has no vendor folder [] []
[2020-09-14 14:31:15] app.INFO: Protect vendor folder in module welcome [] []
[2020-09-14 14:31:16] app.INFO: Exporting mail with theme modern for language Français (French) [] []
[2020-09-14 14:31:16] app.INFO: Core output folder: /homepages/34/d766326668/htdocs/mails [] []
[2020-09-14 14:31:16] app.INFO: Modules output folder: /homepages/34/d766326668/htdocs/modules/ [] []

 

Je suis un peut perdu je l'avoue ! quelqu'un peut m'aider ?

 

Merci par avance pour votre aide :) 
Bonne journée.

Capture d’écran 2020-09-14 à 14.58.22.png

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