Jump to content

Problem Creating and Login in to customer accounts 1.7.6 500 error

Recommended Posts

Please, can someone assist? I am very technical but don't know coding really. 

I'm using Prestashop 1.7.6. When I go to the sign-in section on the front page and create a customer account I get a 500 error as per below. 



This page isn’t working

shop.redpigtech.com is currently unable to handle this request.



However, when I go to my customer's page on the backend the test customer is there as being successful in registering. 

Then when I try and log in using the customer details I get the same error. 


When I turn on debugging I get the below immediately and it will not allow me to click on anything else. 



When I turn on debugging I get the below immediately and it will not allow me to click on anything else. 

(1/1) ContextErrorException

Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/cpanel/php/sessions/ea-php70) failed: Permission denied (13)

in StrictSessionHandler.php line 101

at StrictSessionHandler->gc(1440)in SessionHandlerProxy.php line 83

at SessionHandlerProxy->gc(1440)

at session_start()in NativeSessionStorage.php line 145

at NativeSessionStorage->start()in NativeSessionStorage.php line 295

at NativeSessionStorage->getBag('attributes')in Session.php line 258

at Session->getBag('attributes')in Session.php line 280

at Session->getAttributeBag()in Session.php line 73

at Session->get('_security_main')in ContextListener.php line 89

at ContextListener->handle(object(GetResponseEvent))in WrappedListener.php line 46

at WrappedListener->handle(object(GetResponseEvent))in TraceableFirewallListener.php line 35

at TraceableFirewallListener->handleRequest(object(GetResponseEvent), object(Generator))in Firewall.php line 84

at Firewall->onKernelRequest(object(GetResponseEvent))in FirewallListener.php line 48

at FirewallListener->onKernelRequest(object(GetResponseEvent), 'kernel.request', object(TraceableEventDispatcher))in WrappedListener.php line 115

at WrappedListener->__invoke(object(GetResponseEvent), 'kernel.request', object(TraceableEventDispatcher))in EventDispatcher.php line 212

at EventDispatcher->doDispatch(array(object(WrappedListener), object(WrappedListener), object(WrappedListener), object(WrappedListener),object(WrappedListener), object(WrappedListener), object(WrappedListener), object(WrappedListener), object(WrappedListener), object(WrappedListener),object(WrappedListener), object(WrappedListener), object(WrappedListener), object(WrappedListener)), 'kernel.request', object(GetResponseEvent))in EventDispatcher.php line 44

at EventDispatcher->dispatch('kernel.request', object(GetResponseEvent))in TraceableEventDispatcher.php line 143

at TraceableEventDispatcher->dispatch('kernel.request', object(GetResponseEvent))in HttpKernel.php line 127

at HttpKernel->handleRaw(object(Request), 1)in HttpKernel.php line 68

at HttpKernel->handle(object(Request), 1, false)in Kernel.php line 200

at Kernel->handle(object(Request), 1, false)in index.php line 86



Share this post

Link to post
Share on other sites

Is there anybody that can help with the above problem. I'm really stuck and can't move forward until customers can log in place orders. 🙏

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...

Important Information

Cookies ensure the smooth running of our services. Using these, you accept the use of cookies. Learn More