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Insertar {shipping_number} de seguimiento en correo shipped Prestashop 1.6.1.6

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Estoy tratando de que cuando se envia el correo de shipped al cliente luego de insertar el numero de tracking de la orden, ese numero de trackink se inserte en el correo a traves de la variable  {shipping_number}.

Estoy usando ´PS 1.61.6

En muchos foros indican que con solo agregar  {shipping_number} al correo este jala el numero de tracking, pero no funciona.

Alguna idea?

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7 hours ago, Eusebio100 said:

En lugar de la plantilla shipped prueba con la plantilla in_transit.

Hola Eusebio100, gracias por el consejo y te cuento que lo intente pero igual no funciona, de igual forma que con la plantilla Shipped, lo que muestra es la frase "{shipping_number}" y no lo números de tracking.

Alguna idea?

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