deannab Posted July 13, 2019 Share Posted July 13, 2019 trying to help a friend get the stripe module working with prestashop. neither one of us are coders, but i work in joomla and wordpress so know a little about tweaking code. is there someone who can tell me exactly what file to add the checkout code to and where? am pretty familiar with cpanel file manager. thank you Link to comment Share on other sites More sharing options...
Guest Posted July 14, 2019 Share Posted July 14, 2019 You should not need to code. Just install the module https://addons.prestashop.com/en/payment-card-wallet/24922-stripe-official.html Link to comment Share on other sites More sharing options...
deannab Posted July 14, 2019 Author Share Posted July 14, 2019 that's what is installed. we can't get it to work. Link to comment Share on other sites More sharing options...
Guest Posted July 14, 2019 Share Posted July 14, 2019 OK, well best to describe what is happening rather than ask about coding. the module should work So answer these and give even more info if you can version of PS Does the module install - if not what is the error message Can you enable the modue - if not what is the error message Have you added the relevant keys Are you in live and sandbox Can you see the module in the front end? What happens when you enter card details Give as much info as possible, with screen prints then perhaps we can help Link to comment Share on other sites More sharing options...
deannab Posted July 14, 2019 Author Share Posted July 14, 2019 the module is installed and enabled. the keys are added. running in stripe test mode. never make it to entering card details. there is an error (red alert box), but nothing to tell me what the problem is. Link to comment Share on other sites More sharing options...
Guest Posted July 14, 2019 Share Posted July 14, 2019 URL? Have you tried looking at the broweser console to see if it shows any errors Or switched on PS debug mode? Link to comment Share on other sites More sharing options...
deannab Posted July 14, 2019 Author Share Posted July 14, 2019 prestashop version 1.6.1.24 official stripe module 2.0.0 Link to comment Share on other sites More sharing options...
deannab Posted July 14, 2019 Author Share Posted July 14, 2019 the browser console just says something about an alert box, but not what it contains Link to comment Share on other sites More sharing options...
Guest Posted July 14, 2019 Share Posted July 14, 2019 7 minutes ago, haylau said: URL? Or switched on PS debug mode? Link to comment Share on other sites More sharing options...
deannab Posted July 14, 2019 Author Share Posted July 14, 2019 don't know anything about using debug mode. am just a visual layout designer. Link to comment Share on other sites More sharing options...
deannab Posted July 14, 2019 Author Share Posted July 14, 2019 https://natalstarnecklaces.com/ Link to comment Share on other sites More sharing options...
deannab Posted July 14, 2019 Author Share Posted July 14, 2019 this is what i find in the error log on cpanel file manager [14-Jul-2019 17:46:43 US/Eastern] The payment method type provided: bancontact is invalid. See https://stripe.com/docs/api/payment_intents/create#create_payment_intent-payment_method_types for the full list of supported payment method types. went through everything on chat with support from stripe yesterday, and bancontact is not enabled anywhere. we don't know where it's coming from. Link to comment Share on other sites More sharing options...
Guest Posted July 14, 2019 Share Posted July 14, 2019 Stripe Dashboard shows Prestashop as an authorised App? Stripe dashboard > Settings ? you ONLY have cards enabled? Prestashop > Modules > payment - all the required ticks in ? In other words you are not restricting Stripe by country, currency or carrier? Prestashop > Modules > Stripe > No payment options ticked? Have you had other payment modules installed and working? If not try bank wire and see if that shows. It will help see if the issue is the module or payment in general How to enable prestashop debug mode Have you contacted the developer of the module (contact developer of module here: https://addons.prestashop.com/en/payment-card-wallet/24922-stripe-official.html Link to comment Share on other sites More sharing options...
deannab Posted July 14, 2019 Author Share Posted July 14, 2019 yes. waiting to hear back. Link to comment Share on other sites More sharing options...
deannab Posted July 15, 2019 Author Share Posted July 15, 2019 checked and rechecked all the stripe settings. apparently she had something else installed previously that worked, but i don't know what it was. followed the debug instructions. nothing came up. ran it in test mode, and live mode, and two different browsers. (firefox and chrome) guess i wait to hear back from the module developers, and try to find what she used to use. here is the page we keep getting referred to. it's what i was talking about when i first asked exactly what file to add the code to. we're stuck at step three.https://stripe.com/docs/payments/checkout/client thanks so much for your help! if you think of anything else, feel free to chime in Link to comment Share on other sites More sharing options...
JorgeLemos Posted July 15, 2019 Share Posted July 15, 2019 Hi, I have the same problem, even in debug mode don't have any error is all ok but the form to apply the card don't show! on test mode, it shows but on dev don't and I think that was with this last update this happens. I will be really grateful if someone finds a solution , thanks in advanced Link to comment Share on other sites More sharing options...
JorgeLemos Posted July 15, 2019 Share Posted July 15, 2019 (edited) Deannab, Just send a ticket to the developer and he will send you a zip file with an update that fix the module! I had the same problem and now is fixed! Edited July 15, 2019 by JorgeLemos (see edit history) Link to comment Share on other sites More sharing options...
GameOn.games Posted July 15, 2019 Share Posted July 15, 2019 Could you post the zip file? The module seems to have been taken down or the link deactivated. Link to comment Share on other sites More sharing options...
deannab Posted July 16, 2019 Author Share Posted July 16, 2019 i will ask. they answered my ticket, but have been down with a migraine so just getting back to this. Link to comment Share on other sites More sharing options...
concepts_91 Posted July 17, 2019 Share Posted July 17, 2019 HI all, i have the same problem. This link ( https://addons.prestashop.com/en/payment-card-wallet/24922-stripe-official.html ) return 404. So i can not create a ticket. Could you please post the zip? Link to comment Share on other sites More sharing options...
GameOn.games Posted July 17, 2019 Share Posted July 17, 2019 Here is what I was sent. I would still open a ticket when you can because they said further updates were coming. stripe_official.zip Link to comment Share on other sites More sharing options...
concepts_91 Posted July 17, 2019 Share Posted July 17, 2019 What version of ps are you using? Link to comment Share on other sites More sharing options...
GameOn.games Posted July 17, 2019 Share Posted July 17, 2019 1.7.6 I'm not sure what version this is intended for, they never asked me. They said to uninstall the module then install the updated one. Link to comment Share on other sites More sharing options...
concepts_91 Posted July 17, 2019 Share Posted July 17, 2019 I installed the patched version. It is for ps 1.6 and works. Link to comment Share on other sites More sharing options...
deannab Posted July 17, 2019 Author Share Posted July 17, 2019 here is the new module to fix the issue 5d2ef3f1489cc.zip Link to comment Share on other sites More sharing options...
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