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Hi,

I find myself with this error for two days, this error makes that customers can not see validation of their order.
How to settle please?

Fatal error: Uncaught ImagickException: WriteBlob Failed `/tmp/prestashop/app/cache/dev/tcpdf/mska_070173ec7c57d0a14f9384adb316e6d1' @ error/png.c/MagickPNGErrorHandler/1643 in /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php:8618 Stack trace: #0 /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php(8618): Imagick->writeimage('/tmp/prestashop...') #1 /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php(8078): TCPDF->ImagePngAlpha('/home/clients/2...', 10, -26.852305555556, 450, 150, 95.000072222222, 31.666690740741, 'PNG', '', 'B', false, 300, '', '070173ec7c57d0a...') #2 /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php(23818): TCPDF->Image('/home/clients/2...', 10, -26.852305555556, 95.000072222222, 31.666690740741, 'png', '', 'B', false, 300, '', false, false, 0, false, false, true) #3 /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php(23214): TCPDF->openHTMLTagHandler(Array, 5, true) #4 /home/clients/2679e68c9bc in /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php on line 8618

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23 hours ago, memphis bleek said:

Hi,

I find myself with this error for two days, this error makes that customers can not see validation of their order.
How to settle please?

Fatal error: Uncaught ImagickException: WriteBlob Failed `/tmp/prestashop/app/cache/dev/tcpdf/mska_070173ec7c57d0a14f9384adb316e6d1' @ error/png.c/MagickPNGErrorHandler/1643 in /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php:8618 Stack trace: #0 /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php(8618): Imagick->writeimage('/tmp/prestashop...') #1 /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php(8078): TCPDF->ImagePngAlpha('/home/clients/2...', 10, -26.852305555556, 450, 150, 95.000072222222, 31.666690740741, 'PNG', '', 'B', false, 300, '', '070173ec7c57d0a...') #2 /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php(23818): TCPDF->Image('/home/clients/2...', 10, -26.852305555556, 95.000072222222, 31.666690740741, 'png', '', 'B', false, 300, '', false, false, 0, false, false, true) #3 /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php(23214): TCPDF->openHTMLTagHandler(Array, 5, true) #4 /home/clients/2679e68c9bc in /home/clients/2679e68c9bcae49db9794429c20ae292/web/tools/tcpdf/tcpdf.php on line 8618

Strange story: an Imagemagick error in an order validation.

When you search for "ImagickException: WriteBlob Failed" on the internet you see that it is usually rights related. Did you check for that?

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On rights it is meant the chmod set to file or folders on your FTP.

Which chmod is set to the folder /tools/tcpdf ? and which to the file /tools/tcpdf/tcpdf.php ?

The folder and sub-folder should have writing rights. This means chmod at least 0755 and the file 0644.

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I found the file and the file you mentioned but I do not understand what to do next?
How to check your request please?

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42 minutes ago, memphis bleek said:

Help me please

Did you google what chmod means? Did you do it your self?

If you don't want to invest time to try things and to report back what you found you should hire someone. This is a forum where shop maintainers help each other. Not a place to get your shop maintained for free.

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23 minutes ago, musicmaster said:

This is a forum where shop maintainers help each other. Not a place to get your shop maintained for free.

This should be posted at the heading of this forum. Pure gold. 💕

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