Jump to content

error 500 when i reply to customers


Recommended Posts

hello everybody, i am new on prestashop and i am trying to configure my website contact form, when i send a form as a customer to my website as test, it works, but when i try to reply through my backoffice, it gives me this error, can somebody explain me why?


Link to comment
Share on other sites

Try turning on the debug mode. If it still shows you 500 Error page, you have to look for server errors ( error_log )

If it displays some error and you do not understand what it means then Copy or take a picture of that error and show us.


Link to comment
Share on other sites

For reference the problem is in this function "idn_to_ascii" In Mail class method toPunycode ( classes/Mail.php:893 )


From php.net idn_to_ascii requires intl >= 1.0.2

You can verify if you have these requirements from phpinfo




Screenshot from 2019-07-11 17-57-55.png

Edited by Kert L
added intl image from phpinfo (see edit history)
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...