msimballaggi Posted July 8, 2019 Share Posted July 8, 2019 hello everyone, i am new on prestashop so maybe i am doing wrong something, my problem is that always when i do my website backup there are some file that give me this error and i am willing to know why, can anybody explain me? Link to comment Share on other sites More sharing options...
Simonas Invertus Posted July 9, 2019 Share Posted July 9, 2019 First of all you should backup only public_html folder and nothing else. file names that start with dot usually are configuration files on server and you should ignore them. For the screenshot you provided it's hard to comment anything else. Link to comment Share on other sites More sharing options...
msimballaggi Posted July 9, 2019 Author Share Posted July 9, 2019 thanks for the tips, but i don't know why it gives me transfer not completed even if try again Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 9, 2019 Share Posted July 9, 2019 I had/have same issue, what are you using to backup. Is this ftp? backup's are best done at hosting level, i.e. you use your hosting control panel to backup your files and db. You can then is some control panels download those files. anyway you are trying to copy files that probably 'should not' be copied as they are part of cloudlinux configuration. this is probably not a PS topic and you should consider contacting your hosting company. 1 Link to comment Share on other sites More sharing options...
msimballaggi Posted July 10, 2019 Author Share Posted July 10, 2019 yes, i was using filezilla to backup, by the way thanks for the tips, i'll try them for sure. 1 Link to comment Share on other sites More sharing options...
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