Template e-mail translation bug

[Fábio Dexus]

I'm trying to translate a package and when i go to the e-mail translations, every time i save the translation doesn't take effect.
It just don't save.
Anyone having the same problem?

[shokinro]

most cases of this issue is because of permission setting.
please check if your email folder and its files has write permission.

YourSiteRoot/mails/en
YourSiteRoot/mails/fr

Permissions for folder: 755 for file: 644

[Pscouto]

Hi! I´m with a similar problem, but in my case when i press the update button it simple erases all the templates.

For example i go to back office > tools > translations

then i select email template translation

and click on the language flag ( any language)

on any template if i put a simple black space and press update it erases all the templates...

errrrrr!!!

Any idea??

Thanks!

[whitish]

The same freaking issue.

[Thomas Robert]

Translators in the future will be allowed to subscribe to changes in a given POT file as well as in the actual PO, with translation changes and additions coming from different translators.
--------------------------
Thomas

[Fábio Dexus]

Sorry for the late reply.I got another project and put PS in second plane
Put 777 in all folder didn't help, i'll see if i can find a solution during next week.
If i find i'll let you guys know

[metska]

Yes, same problem. I can't update email templates from backoffice, everything comes to "blanc" if I try to save changes. I have version PrestaShop™ 1.4.0.17.

[Pscouto]

Hello, still no solution to this problem, anyone?? Stuck in this...

[Fábio Dexus]

I see for instance the welcome message in the core.
If i put some content it doesn't change, i looked some codes and saw that it was indeed getting to the destination, if i changed the e-mail content everything was ok, but subjects was bogus.

I saw that it was saved in mails/LANG_ISO/lang.php and then i saw the welcome message for instance, it was like:
' \'Welcome!\'' if i look in the french file it was like: Welcome! (without the space and the ')
The ' is what made it bogus, i didn't know if it was when i save or when the content was retrieved, anyway the bug seems to apply only to subjects.

I guess that the bug is in the retrieving of the array or in the saving names with spaces or '.

[Fábio Dexus]

OK the error is in the quotes, just made some changes and could retrieve the data, I will see if i can make a working example soon.
I have to see the save action, the retrieve and the send to e-mail action first.

[Fábio Dexus]

I submited a bug report and made some solutions.
the files i'm posting solves part of the issues, it will save and retrieve data in the admin.
There seems to be a bug in the counting and i didn't test the actual send e-mail action
The Mail.php goes in the classes dir, the AdminTranslations.php goes in BACKOFFICE_DIR/tabs

Mail.php

AdminTranslations.php

[shokinro]

thanks for sharing, hope this will help someone else too.

[Fábio Dexus]

Made one change in mail (line 216)

Mail.php

[whitish]

doesn't work for me either

[SerNeo]

Yes, same problem. I can’t update email templates from backoffice, everything comes to “blanc” if I try to save changes. I have version PrestaShop™ 1.4.0.17.

I have the same problem and i tried to change permissions to folder /mails/en/ - 755 (and 777) and files 644
and I've noticed that after I update email translation from Back Office all files become 777 and all empty.

Need help with this bug.



P.S. PrestaShop™ 1.4.0.17.

[SerNeo]

Update:

I have solved this problem by adding in my root folder the php.ini and set:

register_globals = Off
magic_quotes_gpc = Off

[Asenar]

Hi,

this problem has been fixed in version 1.4.1 and above.

To fix it without upgrading, you can use the following fix :

in file admin/tabs/AdminTranslations.php
go line 647, find

            $content = array_map('stripslashes', $content);

replace by

            $content = stripslashes($content);

There is other fix about email titles, you can use the file from the 1.4.1 archive

Don't hesitate if you have other questions (pm me if I don't answer the day you posted, sometimes I forgot )

[shokinro]

good to know it is fixed in 1.4.1 and thanks for sharing.

[Pimli]

Hmm. I have exactly this problems. And I have PS 1.4.1. Don't know what to do, I'm getting holloweyed and so on...

[Asenar]

Hi Pimli,

are you sure to have the last version of the file in your admin directory ?

If you still have the problem, please send me a private message (use the button "PM") with your access to allow me to do some test.

Regards,
Michaël

[Pollosurfero]

Hello,

I have version 1.4.1 and I have the same problem

on line 624 i get this: $module_name = false;

And in line 647: $content = stripslashes($content)

Is the latest file version??

[Asenar]

sorry it's line 647, you're right :

                        // Magic Quotes shall... not.. PASS!
                       if (_PS_MAGIC_QUOTES_GPC_)
                           $content = stripslashes($content);

Can you please make a screencast (you can create a new bug in http://forge.prestashop.com and click on "create screencast" ) and also give me more details about your configuration ? (which version of php? do you have magic quotes enabled ? which language ? )

[Pollosurfero]

sorry, I did the right question ....

Version 1.4 and had to touch the templates I deleted all mail.

I installed the version 1.4.1 and my question is:

This version has fixed this bug? not dare to touch me and I will do the same ....

I have installed Mamp and language is Spanish

[Asenar]

I said yes this is fixed in 1.4.1, but Pimli said it wasn't fixed, so I m waiting a way to reproduce it... If I can't reproduce the bug, ...

[Pollosurfero]

I enter into the templates and some are empty.

in other places it has not been found theme for ....

I dare not play and lose all my work, please advise if you find the solution.

[Pollosurfero]

Other

[BobReus]

Hi All,
The issue even remains for version 1.4.3.
Any solution in the planning?

[Asenar]

Can you give me the revision number of the file AdminTranslation.php located in your admin/tabs directory (Line 23) ?

[Q000]

I said yes this is fixed in 1.4.1, but Pimli said it wasn't fixed, so I m waiting a way to reproduce it... If I can't reproduce the bug, ...

 

Michael is right ... in PrestaShop™ 1.4.6.2 is solved, i reproduced the "bug" but was about chmod, fixed with chmod 777 for /public_html/mails/en/*.html and *.txt files.

[sting5]

I also want to report one bug: after moving my prestashop to another host, I no longer can edit email templates, but it works in a very strange way: I can only edit default english language, other additionaly added languages (for example Latvian) isn't working - after pressing "edit template" button, back office page goes to the top and the email template editor doesn't turn on, hence the email HTML template dissapears (txt stays). Any ideas what's might be happening? I've tried editing the permissions to 755 but that didn't help at all...

[peterdk]

Michael is right ... in PrestaShop™ 1.4.6.2 is solved, i reproduced the "bug" but was about chmod, fixed with chmod 777 for /public_html/mails/en/*.html and *.txt files.

 

I am running prestashop v. 1.4.9.0 and i still get these problems, even that i did the cmod on the files and folders as told above.

 

Anyone got an solution for this problem ?

 

Thank you for a good shopsystem.

 

Best regards

 

Peter

[peterdk]

Dear prestashoppere...

 

Is there someone out there who can help me with this problem. I really like prestashop and have already buyed some addons for the shop, but i would really like to keep this shop system, and i still cant get this to work.

 

Thx in advance

[knowing]

What is the solution of this bug? I have same problem. When translating in back office, email templates goes blank. When translating in Notepad++ html and .txt and then sending it to all files. In servers shows like everything is OK, but when email is sent to customer- it is not translated.

Edited February 17, 2014 by knowing (see edit history)