emspri 0 Posted July 1, 2019 I have recently been scammed by a shop (elektrogent.com) that uses this software, is there a way i can get my money back via prestashop? As of the scam, i paid the product on 6 june and it still says its awaiting payment, i tried all possible ways to contact them but ive never heard back from them Quote Share this post Link to post Share on other sites
joseantgv 952 Posted July 1, 2019 PrestaShop is not responsible at all and won't help you in any way. You'd better contact your bank. Quote Share this post Link to post Share on other sites
emspri 0 Posted July 1, 2019 You don't have to be responsible to help so why won't they? Anything helps like a phone number or email addresses that are associated with the scam site, and i already contacted my bank, im just trying to maximize the chance of succes with getting my money back Quote Share this post Link to post Share on other sites
TCHOUPI 243 Posted July 3, 2019 (edited) Hi, you pay by paypal or other ? Edited July 3, 2019 by TCHOUPI (see edit history) Quote Share this post Link to post Share on other sites
ttoine 199 Posted July 3, 2019 Unfortunately, the PrestaShop company can't have access to the scam shop owner information. The best way is to contact the hosting provider (and hope it is in a country were hosting providers must collaborate). And if they use a famous payment solution, ping them to know what to do. Quote Share this post Link to post Share on other sites
