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I have recently been scammed by a shop (elektrogent.com) that uses this software, is there a way i can get my money back via prestashop?

As of the scam, i paid the product on 6 june and it still says its awaiting payment, i tried all possible ways to contact them but ive never heard back from them

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PrestaShop  is not responsible at all and won't help you in any way. You'd better contact your bank.

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You don't have to be responsible to help so why won't they? Anything helps like a phone number or email addresses that are associated with the scam site, and i already contacted my bank, im just trying to maximize the chance of succes with getting my money back

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Unfortunately, the PrestaShop company can't have access to the scam shop owner information.

The best way is to contact the hosting provider (and hope it is in a country were hosting providers must collaborate). And if they use a famous payment solution, ping them to know what to do.

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