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Cannot Login to Back Office 1.6.1.10


Upamama

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I have read through the forum. I cannot login to my Back Office BO. 

It seems to be in a loop. Prestashop doesn´t recognize login or password. Also, I cannot reset a password because Prestashop doesn´t think I am registered.

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Did you get a message saying "The employee does not exist, or the password provided is incorrect"? Sounds like the Email address is wrong, double check. As the last resort you can hire a freelance to reset email address and password for you. 

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This can be the infamous "Prestashop admin login loop". When you google on that term you will find many entries. It can be recognized because it doesn't give an error message when the password is right (but it still keeps you on the login page).

Unfortunately there is not one solution. I have seen more than a dozen different ones. Often it goes away again without a clear cause after some time. But that can take weeks.

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