Ana B Posted June 3, 2019 Share Posted June 3, 2019 Hello.I purchased a template and I have a problem with the Reviews module. On the top side of the product page it appears "0 reviews", even if the product has many reviews. Can someone help me please? Link to comment Share on other sites More sharing options...
michellefix Posted June 13, 2019 Share Posted June 13, 2019 Ana B, Tell us more, a link to the site or a screenshot, also send a link to the template. Maybe I can help you. 1 Link to comment Share on other sites More sharing options...
Ana B Posted June 13, 2019 Author Share Posted June 13, 2019 4 hours ago, michellefix said: Ana B, Tell us more, a link to the site or a screenshot, also send a link to the template. Maybe I can help you. thank you so much! my website: www.stocurban.ro link to the template: https://addons.prestashop.com/en/fashion-shoes-templates/43495-world-footwear-shoes-store.html Link to comment Share on other sites More sharing options...
michellefix Posted June 13, 2019 Share Posted June 13, 2019 Did you just set the template and did not make any changes? Why does the parser not see the number of reviews, then the variable is changed somewhere. Link to comment Share on other sites More sharing options...
michellefix Posted June 13, 2019 Share Posted June 13, 2019 Please also write the PHP version on your server. You can find out in the server / hosting control panel or ask for technical support. Similar problems arise precisely because of the version of PHP. She recently updated. Link to comment Share on other sites More sharing options...
DataKick Posted June 13, 2019 Share Posted June 13, 2019 It's either caching issue, or bug in reviews module. Either way, you should ask module author to investigate. Or change to different review module, for example revws 1 Link to comment Share on other sites More sharing options...
Ana B Posted June 13, 2019 Author Share Posted June 13, 2019 The template developer said he can't do anything, because it's a native module from Prestashop. I tried to contact them, and they said to ask for help on the forum. 1 Link to comment Share on other sites More sharing options...
DataKick Posted June 13, 2019 Share Posted June 13, 2019 Try to clear cache to see if it helps Link to comment Share on other sites More sharing options...
Ana B Posted June 13, 2019 Author Share Posted June 13, 2019 I did that.... but nothing changes Link to comment Share on other sites More sharing options...
michellefix Posted June 14, 2019 Share Posted June 14, 2019 Then you hardly anyone can help here without access to your site and FTP. I recommend that you contact technical support, or as suggested above, try another plugin of reviews. Link to comment Share on other sites More sharing options...
Ana B Posted June 14, 2019 Author Share Posted June 14, 2019 48 minutes ago, michellefix said: Then you hardly anyone can help here without access to your site and FTP. I recommend that you contact technical support, or as suggested above, try another plugin of reviews. i can give acces to ftp Link to comment Share on other sites More sharing options...
dianafixit Posted April 6, 2020 Share Posted April 6, 2020 On 6/13/2019 at 10:11 PM, Ana B said: i can give acces to ftp Never give FTP access to a random person btw. Link to comment Share on other sites More sharing options...
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