Problem - module undefined

[romulossp]

Hello everybody, I'm having a problem with my prestashop, after migrating from server when I'm going to disable or delete a module following message is returned: 
 

"Error! Could not perform action disable for module undefined"

I already tried everything but nothing solve
What should I do =/?

[Rolige]

Hello:

Check your files/folders permission. It shoulb be 755 for folders and 644 for files.

Regards

[romulossp]

6 hours ago, Rolige said:

Hello:

Check your files/folders permission. It shoulb be 755 for folders and 644 for files.

Regards

I see my files and folders permissions and don't find any problem.

but i intercept the POST request and see this: (for some reason is not completing a url ... which file is responsible for completing it? )

 

 

[monolithsolutions]

I HAVE A SOLUTION FOR THIS PROBLEM FINALLY!!!! And not gonna lie mostly leaving this here for myself to find again later.

Anyways, the module undefined problem *AS ARE MOST PROBLEMS IN PRESTASHOP* are related to your PHP settings.

1. Go into your cpanel

2. Look for "Select PHP Version" and open it

3. Go to this website https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/

4. Select the correct PHP version for your prestashop version.

5. Make sure all modules on the list of required modules are selected. 

NOTE: For this specific error it is relating to the ZIP module but you should have all required modules selected.

6. Clear your cache ETC and reload everything. Then try updating your modules again.

*** THIS METHOD CAN BE USED NOT ONLY FOR THIS ERROR BUT TO SOLVE MOST ERRORS IN PRESTASHOP IF YOU ARE EVER HAVING PROBLEMS DO THESE STEPS FIRST ***

I will also make a video showing steps on how to do this but I do not have time right now. Will reply later.

Cheers!

Edited October 15, 2021 by endriu107 (see edit history)