Automatically logout to log on screen for backoffice.

[HUHA]

Hello.

I have this problem started on 1 april , after 01:00 in the night.

 If i navigate thru the menus of the backoffice,  it will send me to the login screen in 10-20 seconds. if i want to edit a product, change nothing or something and then save, most of the times will send me to the login screen. I have this issue on the same host with 2 prestashop, one is 1.6.1.23 and the other one is 1.7.5.1. in 2 differents directories. I disable the cache on prestashop and empty cache on chrome, no improvement.

I try with Chrome, IE11, Firefox, android phine with Chrome.

 SERVER INFORMATION

Server information Linux # 1 SMP Tue Jun 20 13:27:00 EDT 2017 x86_64 

Server software version Apache mod_bwlimited / 1.4 

PHP version 7.1.27 

Memory limit 256M 

Max execution time 600 

 

 DATABASE INFORMATION

MySQL version 5.6.43-cll-lve 

MySQL server localhost 

MySQL name st730_presta 

MySQL user st730_presta 

Tables prefix ps_ 

MySQL engine InnoDB 

MySQL driver DbPDO 

 

PrestaShop version 1.6.1.23 

Shop URL 

Current theme in use default-bootstrap 

 

Your web browser Mozilla / 5.0 (Windows NT 10.0; Win64; x64) AppleWebKit / 537.36 (KHTML, like Gecko) Chrome / 73.0.3683.86 Safari / 537.36 

 

 

 CHECK YOUR CONFIGURATION

Required parameters OK 

Optional parameters OK 

 

I can not stay loged on more than 20-30 seconds if i navigate non-stop thru the menus. On front office there is no problem.

[HUHA]

It is solved, the issue was at the hosting company and they resolve it.

 

[Osama2030]

I am facing same problem now. any solutions

Edited May 13, 2020 by Osama2030 (see edit history)

[mike360]

Hi,

I am facing the same issue.

I am using version 1.7.7.1, running on a Cloud VPS, using Plesk on CentOS7

@HUHA please can you provide more details about what was the issue that your hosting fixed?

Thank you,

Miguel

[HUHA]

Hello.

 That was almost 2 years ago, i can not remember.  It was about that admin of the host had made some setting they did not work and revert back to the old settings, and after that was working. It was about  that PHP did not detect corecttly if it is or not and HTTPS://   connection and about  "remote ip from reverse proxy"

 

But maybe is not the same issue on your case.

I do not have more detail info about this.

Edited February 20, 2021 by HUHA (see edit history)

[mike360]

Thank you for your answer Huha.

I am keep investigating, so far I haven't fixed this yet.