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G6K

Impossible de se connecter au backoffice suite cache vidé

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comme toujours en cas d'erreur 500 et pour en savoir plus, il faut modifier cette ligne au début du fichier config/defines.inc.php :

define('_PS_MODE_DEV_', false);

par

define('_PS_MODE_DEV_', true);

Et donnez-nous l'erreur après avoir rafraîchi la page

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Merci pour ta réponse Eolia.

Je ne suis pas du tout informaticienne. Je le trouve où ce fichier?

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sur le ftp, répertoire /config et à l'intérieur de celui-ci le fichier defines.inc.php

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Donc, j'ai fait la modif, j'ai rafraîchi, et là je peux accéder au BO...

Du coup c'est bon? Ou je remets le fichier config/defines.inc.php comme avant?

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euh... vous êtes sur quelle version Prestashop là ?

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J'ai remis comme avant et ça remet erreur 500.

Donc comment je trouve le problème. Je vois que je suis en mode debug

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Ok....

Ce sont les 1.7 qui cachent des erreurs quand le mode debug est actif, mais c'est juste idiot car le problème est toujours présent en fait...

une fois connectée, allez dans l'onglet Performances et cliquez sur "vider le cache"

Et ensuite remettez le fichier comme il était à l'origine

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Parce que si vous le laissez sur "true" toutes les erreurs de code, template, etc vont apparaittre en front office....

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Donc j'ai vidé le cache et de nouveau l'erreur 500 apparaît.

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Si vous avez accès au fichier error.log chez votre hébergeur vous pourrez en savoir plus sur cette erreur, là il m'est difficile de vous aider plus...

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Ok.

Je suis chez OVH. Je vois si je trouve ce fichier. Une idée de là oùil serait?

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dans l'interface ovh -> hebergement -> accès log (ca renvoie sur une autre page) récupérer le error.log du jour 

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j'ai ouvert un fichierlog brut error du jour

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91.161.40.4 latelierteinture.fr - [28/Mar/2019:09:58:11 +0100] "GET /admin7066/themes/default/js/date-range-picker.js HTTP/1.1" 200 5215 "http://latelierteinture.fr/admin7066/index.php?controller=AdminDashboard&token=c9e4842808b1460b54f3a2ba94c486ae" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:09:58:11 +0100] "GET /admin7066/themes/default/js/calendar.js HTTP/1.1" 200 2443 "http://latelierteinture.fr/admin7066/index.php?controller=AdminDashboard&token=c9e4842808b1460b54f3a2ba94c486ae" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:09:58:11 +0100] "GET /modules/dashactivity/gapi-logo.gif HTTP/1.1" 200 946 "http://latelierteinture.fr/admin7066/index.php?controller=AdminDashboard&token=c9e4842808b1460b54f3a2ba94c486ae" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:09:58:11 +0100] "GET /admin7066/themes/default/img/prestashop-addons-logo.png HTTP/1.1" 200 74531 "http://latelierteinture.fr/admin7066/index.php?controller=AdminDashboard&token=c9e4842808b1460b54f3a2ba94c486ae" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:09:58:11 +0100] "GET /admin7066/themes/default/js/vendor/enquire.min.js HTTP/1.1" 200 986 "http://latelierteinture.fr/admin7066/index.php?controller=AdminDashboard&token=c9e4842808b1460b54f3a2ba94c486ae" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:10:00:02 +0100] "POST /admin7066/ajax.php?rand=1553763600889 HTTP/1.1" 200 78 "https://latelierteinture.fr/admin7066/index.php/configure/advanced/system-information/?_token=GKBJEZEQPm9J-twsfJ9QrEk3Zy3llHbLufvAo4BxqpI" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierymf.cluster027.hosting.ovh.net - [28/Mar/2019:10:01:11 +0100] "GET / HTTP/1.1" 302 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:10:01:11 +0100] "GET /index.php? HTTP/1.1" 301 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:10:01:12 +0100] "GET /index.php? HTTP/1.1" 200 12120 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:10:02:03 +0100] "POST /admin7066/ajax.php?rand=1553763721888 HTTP/1.1" 200 78 "https://latelierteinture.fr/admin7066/index.php/configure/advanced/system-information/?_token=GKBJEZEQPm9J-twsfJ9QrEk3Zy3llHbLufvAo4BxqpI" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"
91.161.40.4 latelierteinture.fr - [28/Mar/2019:10:04:05 +0100] "POST /admin7066/ajax.php?rand=1553763843895 HTTP/1.1" 200 78 "https://latelierteinture.fr/admin7066/index.php/configure/advanced/system-information/?_token=GKBJEZEQPm9J-twsfJ9QrEk3Zy3llHbLufvAo4BxqpI" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"

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J'ai mis juste quelques lignes de la fin...

 

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il y a 1 minute, G6K a dit :

J'ai mis juste quelques lignes de la fin...

Je ne comprends pas ? Vous avez mis quelles lignes ?

Recherchez dans ce fichier le mot ERROR et donnez-nous ces lignes

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Le message est en rouge, donc pas visible?

 

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image.thumb.png.69ed559abe9e6e511dcf4a37dcf0b481.png

S'il est en rouge, c'est qu'il est en attente de modération, autrement envoyez le fichier error.log en pièce-jointe

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il s'ouvre dans un nouvel onglet du mon navigateur, comment je l'enregistre?

Sinon, j'ai fait un copier coller dans word et une recherche et pas de ERROR...

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91.161.40.4 latelierteinture.fr - [28/Mar/2019:10:14:31 +0100] "GET /admin7066/index.php?controller=AdminDashboard&token=c9e4842808b1460b54f3a2ba94c486ae HTTP/1.1" 500 - "https://latelierteinture.fr/admin7066/index.php/sell/catalog/products?_token=GKBJEZEQPm9J-twsfJ9QrEk3Zy3llHbLufvAo4BxqpI" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36"

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il s'affiche à présent, mais ça c'est le access.log, pas le error.log...

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Quand je clic sur error, il n'y a pas de fichier et quand je clic sur parent directory , je tombe sur le fichier envoyé

image.png.1b4fb36fb17a2c85a7517c2f2ae7557a.png

 

Edited by G6K (see edit history)

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Dans les archives j'ai un fichier en date du 21/03

[Thu Mar 21 16:04:20 2019] [error] [client 91.161.40.4] [host latelierteinture.fr] End of script output before headers: generateToken.php, referer: https://latelierteinture.fr/admin7066/index.php?controller=AdminModules&configure=csoft_instagramfeeds&token=9e7f911064cdd01ff8f87214c95757d1
[Thu Mar 21 16:04:45 2019] [error] [client 91.161.40.4] [host latelierteinture.fr] End of script output before headers: generateToken.php

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Ok donc c'est une "fausse" erreur 500 créée par prestashop...

Avez-vous un fichier à la date du jour dans le répertoire /log du ftp ?

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[2019 Mar 28 07:56:57] (?@91.161.40.4) [INFO] latelierymf is now logged in
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Bonjour, 

j'ai a peu près le même souci. 

Plus d'accès au back office apres une mauvaise manip dans la configuration du cache sans doute. 

j'ai ce message d'erreur lorsque je souhaite me connecter au BO : 

"(1/1) FatalErrorException

Compile Error: require(): Failed opening required '/home/yzdcwjt/www/var/cache/dev/Container8g0fxeh/removed-ids.php' (include_path='/home/yzdcwjt/www/vendor/pear/pear_exception:/home/yzdcwjt/www/vendor/pear/console_getopt:/home/yzdcwjt/www/vendor/pear/pear-core-minimal/src:/home/yzdcwjt/www/vendor/pear/archive_tar:.:/usr/local/php7.2/lib/php')

in appDevDebugProjectContainer.php line 1205"

 

j'avoue que je suis perdu et n'étant pas informaticien de formation....

version de prestashop 1.7.5.1

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