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Big Buy Dropshipping and Aliexpress Addon

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I have an urgent problem . I want to open my onlineshop on 31. of march and my shopping cart dissapeared .

I transferred the apps Big buy and Ali Express to an agency who said that they would install the shop with all the dropshipping installations for Big Buy and Ali Express.

No the guy did not do anything proper and did not transfer the Apps back to me ( see picture ) .

Now , the guy dissapeared and I need support in following topics:

1. the shopping cart does not work anymore

2. the apps are with the guy and I can´t transfer them back

3. I would like to find out the name of the developers and get support in the future , as Big buy does not feel responsible for that becaus the app does not belong to them .

I tried to contact Prestashop , but no answer , nor via email nor Telefone ( waited 20 minutes in the line until I hang up )

Thanks for your help





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