Jump to content

Recommended Posts

Hi, 

My contact form don't work, customer receive email confirmation for the order , they can write directly on the email too they receive a confirmation by mail too 

only the message by contact form don't work, can't send, on prestashop 1.7.3, i have message error to send try again

Any solutions ? 

thanks

Share this post


Link to post
Share on other sites

Try to ebable dev mode in the back office (advanced parameters, performance) and see if any specific error pops up. If not, did you upgrade to 1.7? Was it working before? Or is it a new installation?

Share this post


Link to post
Share on other sites

No i didn't upgrade, it is the same since the begining, it is 1.7.3.1,  only i made " empty le cache"

the form contact worked until 1 month ago,  OVH blocked the fonction email ( because a lot spam ), after the spam are empty, the fonction was unlocking,  the customer receive email on confirmation of order,  they can send directly an email on the adress they receive too the email on the website prestashop a confirmation  by mail to have sent a message, only the email by contact form don't go back normal, don't work

 

Share this post


Link to post
Share on other sites

Are you using specific SMTP settings in the back office?

Share this post


Link to post
Share on other sites

No, in the back office it is the first choice classic, email php 

not specific setting, 

ans before , worked very good, i changed nothing , i upgraded nothing too

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

Cookies ensure the smooth running of our services. Using these, you accept the use of cookies. Learn More