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barbarakehm

MigrationPro

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Migration Pro did not work and the developer is not responding to my messages. 

Does anyone a phone number for Migration Pro?

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Hello barbarakehm,

What is your problem could you contact us via addons because I can't find any request which has requested and not responded?

Regards,

MigrationPro - Technical Team

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Hello MigrationPro - Tech Team,

Your software did not import more than 400 out of over 700 items.

We contacted for a refund on March 1, 2019,  through the PrestaShop/developer online contact form.

Your site says you have a money back guarantee.

We want our money back.

Thank you in advance for refunding our money.

Barbara Kehm

 

Attached are screenshots of messages sent.

2019-03-01 Migration Pro.png

2019-03-06 Migration Pro.png

2019-03-15_1 Migration Pro.png

2019-03-15_2 Migration Pro.png

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Posted (edited)

Hello Barbara,

We are sorry but we didn't get any message from you.

it would be great if you can send me your message thread ID or Invoice ID to check the occurred problem.

Also, you can send me a message to direct about your problem, then we will fix it immediately.

Here is proof of your message thread that you contacted with PrestaShop addons team  NOT with us : 


2019-03-20_0237

 

Proper to PrestaShop addons policy we have to check the problem before the Refund process. If our technician team cannot solve the problem then we can begin the refund.

 

Contact to MigrationPro: https://addons.prestashop.com/en/contact-us?id_product=8934

 

Thank you for understanding

Have a great day

Edited by Migration Pro (see edit history)

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