Giulia25 Posted January 24, 2019 Share Posted January 24, 2019 (edited) Hi, i have a problem with the Coupon,i can't see anymore where to put the voucher i created,probably it's a problem of the paypal module but i don't know where i have to fix it. Someone could hep me please? Prestahop 1.6.1.18 Theme Medical Theme Edited January 24, 2019 by Giulia25 (see edit history) Link to comment Share on other sites More sharing options...
tdsoft Posted January 24, 2019 Share Posted January 24, 2019 What is your page which you can not put voucher code? please update a URL at here if you want someone help you Link to comment Share on other sites More sharing options...
Giulia25 Posted January 24, 2019 Author Share Posted January 24, 2019 Hi,thanks for the answer! It's during the checkout ,if i put a product and try to buy,there's the space where usually you put the voucher code https://farmaok.it/ordine-veloce Link to comment Share on other sites More sharing options...
joseantgv Posted January 24, 2019 Share Posted January 24, 2019 41 minutes ago, Giulia25 said: Hi, i have a problem with the Coupon,i can't see anymore where to put the voucher i created,probably it's a problem of the paypal module but i don't know where i have to fix it. Someone could hep me please? Prestahop 1.6.1.18 Theme Medical Theme Clear cache Link to comment Share on other sites More sharing options...
Giulia25 Posted January 24, 2019 Author Share Posted January 24, 2019 Hi Joseantgv, you mean in the backoffice right?i've already tried but nothing... Link to comment Share on other sites More sharing options...
NSN Posted January 24, 2019 Share Posted January 24, 2019 Was the voucher field visible in the past? If yes, did you change anything before it disappeared? Link to comment Share on other sites More sharing options...
Giulia25 Posted January 24, 2019 Author Share Posted January 24, 2019 1 minute ago, NSN said: Was the voucher field visible in the past? If yes, did you change anything before it disappeared? Yes in the past was visible,i just update the paypal module and some other modules that need to be updated Link to comment Share on other sites More sharing options...
NSN Posted January 24, 2019 Share Posted January 24, 2019 I doubt that the update of the PayPal module is the reason. What other modules have you updated and have you maybe also updated the theme? Check the templete files with an old back up. Maybe there is something missing in the code so that the field is not existing. Link to comment Share on other sites More sharing options...
Giulia25 Posted January 24, 2019 Author Share Posted January 24, 2019 1 minute ago, NSN said: I doubt that the update of the PayPal module is the reason. What other modules have you updated and have you maybe also updated the theme? Check the templete files with an old back up. Maybe there is something missing in the code so that the field is not existing. I don't have an old backup,i started now to use this site because at first there's someone else who work on it. I updated Paypal module,then other two but i don't remember correctly. I thought it was the Paypal Module because i read somewhere that inside there,there is a line that block that thing Here's the link https://stackoverflow.com/questions/34928875/why-are-prestashop-cart-rules-vouchers-not-showing-in-frontend But i don't know where i have to edit ^^' Link to comment Share on other sites More sharing options...
NSN Posted January 25, 2019 Share Posted January 25, 2019 I checked your website and the voucher field is not showing up at all, so I'm pretty sure it is caused by the theme. If you don't have a backup then first remember to make a backup before making any changes (yes, even and especially when performing updates). So make a backup now and then you might change to the default theme so you can see if the voucher field is also missing there. The best would be to make a copy of your shop so that you can search for the mistake and try to get it solved without interfering your business by butting the live shop into maintenance or even worse, destroy something important. Link to comment Share on other sites More sharing options...
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