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mail template don't work ( HALLO {FIRSTNAME} {LASTNAME} )

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i tested on 2 different servers with 2-3 domains (top and sub domain) and got everytime the same mail template error.

For example I installed actual PrestaShop on php 7.2. After deleting /install I go to demo shop and made an order, with standard template.

After the test-order I got this attached screenshot.
The variables like "FIRSTNAME" are not "HALLO Roberto Smith" for example.


What is wrong?


Bildschirmfoto 2019-01-15 um 03.05.54.png

Edited by Arno86
text (see edit history)

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My developer checked the admin menu and cleared Cache, than it worked 


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