dziakuzis Posted January 9, 2019 Share Posted January 9, 2019 Hi, i have using for emails own server, i want to set my own smtp parameters for sending emails through presta, but it not work in any way, tried many different things, first i have contacted my server provider, he tested and said that my mails server works fine and issue are with prestashop, but what issue he don't know. i have tried different ports, 25, 465, 587 not working, tried ssl encryption, tls, on off not working as well, my email and shop email the same, i have tried to change email password to more simple, no luck too, turned off website ssl, checked whm smtp parameters, also i have updated presta to newest version 1.7.5 also not helped, any ideas? i always get 3 errors, depends what port or encryption using, errors: connection timeout, check your configuration Connection could not be established with host or Expected response code 250 but got code "", with message "" only with port 25 i could send test email from BO, but sending took very long, but with port 25 i can't send message through my website front office page contact us page, i get error, and emails to customers not arrives as well. any help would be appreciated. Link to comment Share on other sites More sharing options...
thehurricane Posted January 15, 2019 Share Posted January 15, 2019 Please check in administration area: 1. advanced parameters -> team => is any1 there have an email You want to use to smtp? 2. Preferences - > Contact => is any1 there have an email You want to use to smtp? Link to comment Share on other sites More sharing options...
dziakuzis Posted January 15, 2019 Author Share Posted January 15, 2019 5 hours ago, thehurricane said: Please check in administration area: 1. advanced parameters -> team => is any1 there have an email You want to use to smtp? 2. Preferences - > Contact => is any1 there have an email You want to use to smtp? 1. yes, one from team emails are the same which i want to use. 2. yes, email the same which i want to use.. any ideas? Link to comment Share on other sites More sharing options...
remoteONE Posted February 24, 2019 Share Posted February 24, 2019 (edited) Same issue here, test email not working. not working even if firewall off. Quote Error: Please check your configuration Failed to authenticate on SMTP server with username "[email protected] " using 2 possible authenticators ufw status verbose | grep '465' 465/tcp ALLOW IN Anywhere 465/tcp (v6) ALLOW IN Anywhere (v6) Installed an MTA , postfix. This seems to be running ok, but still no emails are sent! So, I need to get a Prestashop Document explaining Step by Step : How to configure Ubuntu 18 server for Prestshop that includes configuring Postfix or other MTA. Please help, as after 15 hours I have given up Edited February 26, 2019 by remoteONE (see edit history) Link to comment Share on other sites More sharing options...
remoteONE Posted February 25, 2019 Share Posted February 25, 2019 (edited) Well Ive been trying to fix this for days now! Got Postfix working but just cannot get email working in Prestashop . Its time to get an expert to fix it. Who do I turn to , to contract services to configure Ubuntu server for Prestashop.? Edited February 25, 2019 by remoteONE (see edit history) Link to comment Share on other sites More sharing options...
Ion Grigore Posted April 3, 2019 Share Posted April 3, 2019 On 1/9/2019 at 5:37 AM, dziakuzis said: Hi, i have using for emails own server, i want to set my own smtp parameters for sending emails through presta, but it not work in any way, tried many different things, first i have contacted my server provider, he tested and said that my mails server works fine and issue are with prestashop, but what issue he don't know. i have tried different ports, 25, 465, 587 not working, tried ssl encryption, tls, on off not working as well, my email and shop email the same, i have tried to change email password to more simple, no luck too, turned off website ssl, checked whm smtp parameters, also i have updated presta to newest version 1.7.5 also not helped, any ideas? i always get 3 errors, depends what port or encryption using, errors: connection timeout, check your configuration Connection could not be established with host or Expected response code 250 but got code "", with message "" only with port 25 i could send test email from BO, but sending took very long, but with port 25 i can't send message through my website front office page contact us page, i get error, and emails to customers not arrives as well. any help would be appreciated. I have the same problem, someone help us? Link to comment Share on other sites More sharing options...
remoteONE Posted April 4, 2019 Share Posted April 4, 2019 (edited) I discovered that we needed to use the Main (primary) domain's username/pwd to get emails working . Also if the mail server is not on the same server account/primary domain as the website: Add an SPF record to the DNS hosting for the VPS . After adding the record, it may take 4-12 hours for DNS propagation. Edited April 4, 2019 by remoteONE (see edit history) Link to comment Share on other sites More sharing options...
[email protected] Posted April 11, 2022 Share Posted April 11, 2022 I had the same problem and solved it by change the emailadress at the Module: ps_emailalerts / Configure I change the email to the same domain as the site! The sites name: abc.com Email: [email protected] I have got this problem at Wordpress as well, and this is the solution Link to comment Share on other sites More sharing options...
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